Front Desk / Guest Service Associate
SOUTH SAN FRANCISCO, CA

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

About OTO

OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

Position: Guest Service Associate

Department: Property

Hourly

Position Reports to: General Manager

Position Information

Company: OTO Development

Position: Front Desk Associate

Status: Full Time

Shift: First (Day), Second (Afternoon), Third (Night)

Location: 1333 Veterans Blvd, South San Francisco, US, CA, 94080

About AC South San Francisco/Oyster Point

Stay on the Bay at this New AC Hotel in Oyster Point
This design-driven AC Hotel on the San Francisco Bay is all about modern architecture with wonderful waterfront views. Guestrooms feature sleek furnishings and the most comfortable bed you’ll sleep in besides your own. Complimentary parking and free WiFi combine with ample amenities including indoor pool, fitness center, flexible meeting space and media salons. AC Kitchen serves up a European-inspired breakfast, while lunch and dinner in the AC Lounge are flavored with Spanish flair. Karl the Fog cocktails highlight a bar menu focused on tapas. Located in the Cove at Oyster Point, this brand-new Bay Area hotel is convenient to everywhere – SFO is 10 minutes away via free airport shuttle; Caltrain and the San Francisco Bay Ferry are less than a mile. Proximity to a hub of biotech companies makes it ideal for business travelers; this airport hotel is adjacent to the San Francisco Bay Trail – with convenient access to Pier 39, the Embarcadero, and Golden Gate Bridge -- so it’s for leisure travelers, too.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• South San Francisco, CA 94080: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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