IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

ABOUT THE ROLE
Our Front Desk Coordinators are patient-facing customer service advocates who are primarily responsible for patient reception and scheduling. This role is the face IVX Health, alongside our clinical teams, who ensure patients have an excellent experience before, during, and care their care.

ESSENTIAL JOB FUNCTIONS

• Greeting and checking-in patients as they arrive to our centers
• Schedule, reschedule, and follow-up with patients for necessary appointments via phone, text, and email
• Answer calls within the center and market as appropriate
• General center support i.e. light cleaning, supply ordering/stocking, etc.
• Receiving packages and mail as appropriate

COMPETENCIES

• Proficiency with standard office software applications (Outlook, Microsoft Office, Teams)
• Ability to learn basic medical terminology
• Ability to learn, read, and review insurance plan information and knowledge of insurance portals
• Ability to learn and utilize Electronic Medical Record systems, Practice Management platforms and other software programs
• Excellent customer service skills
• Proactive and optimistic
• Ability to multi-task
• Enjoy creating a friendly atmosphere
• Good at coordinating with others to meet collective goals
• Team player with ability to work in a fast-pasted environment

REQUIRED EDUCATION & EXPERIENCE

• High School Diploma or GED
• 2-3 years of retail / customer service experience
• 1-2 years of clerical / administrative experience in a medical office setting (preferred)

BENEFITS + PERKS

• Flexible work schedule that promotes a positive work-life balance
• 401(k) program with company-match
• Comprehensive Health, Dental, and Vision Insurance plans
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• Company-Paid Life/AD&D Insurance
• Tuition Reimbursement Program
• CEU Library
• Charitable Giving Match and Volunteer PTO Program
• Employee Referral Bonus Program
• True Patient Care - IVX Health has a 3:1 patient-clinician ratio