GLOSSLAB is transforming the nail industry, offering a branded and tech-enabled experience combined with high quality products, impeccable hygienic standards, a powerful membership model and an empowering community!

As a Front Desk Coordinator, your role is to provide, facilitate, and coordinate an exceptional client and team member experience every shift. As the first person to greet our clients and the last to say goodbye, you will be focused on providing the client experience The Glosslab Way at each touch point.

You are also the one supporting and directing the Nail Technicians to ensure we are all working together and living by the Operational Standards and Steps-of-Service to ensure consistency for our clients and promote teamwork for our staff.

You also play a vital role in your location achieving its financial goals by retaining existing members, signing up new members, optimizing the books, and recommending retail items.

GLOSSLAB is all about providing an effortless and enjoyable experience that gets our clients in, out, and polished to perfection every time. In order to do so, we live by the GLOSSLAB signature Operational Standards and Steps-of-Service to ensure that each client experiences it

Job Responsibilities

• Provide an effortless, elevated, and seamless experience to all clients.
• Greet and check-in clients with a warm and friendly, "Welcome!".
• Educate clients on our polish wall and membership, and answer questions with poise while showing passion for The Glosslab Way.
• Execute all FOH procedures, inventory management, and stocking of supplies.
• Oversee the appointment books and optimize the Nail Technicians' schedules.
• Actively maintain Salon Appearance and Sanitation Guidelines and ensure all Nail Technicians adhere to the Glosslab Operational Standards and Steps-of-Services.
• Ensure prompt response to all client requests (Gladly texts and emails).
• Embody the Glosslab core values (community, empowerment, and growth).

REQUIREMENTS

• Highly organized and detail-oriented with an ability to work under pressure in a fast-paced environment.
• A team player who is eager to please! Phrases that describe you include passionate about customer service, strong entrepreneurial drive, dedicated, reliable, and eager to GROW.
• The ability to work weekends, early mornings, evenings, and some holidays.
• The ability to stand for extended periods of time and lift up to 15 pounds

Benefits:

• Employee discount
• Flexible schedule
• Team referral bonus
• Professional development assistance

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds and experience. GLOSSLAB actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply.

We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category