Front Desk Clerk/Customer Service Job at La Quinta Inn & Suites by Wyndham
The La Quinta Inns & Suites in Salem, NH is seeking a Front Desk Agent who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs.
The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, "energy-giving" attitude to be the bright spot in our guest's day.
Other Key duties include:
-Process guest registrations, including collecting payment
-Complete shift reports
-Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
-Promote, answer questions about and enroll guests in La Quinta's frequent guest program
-Assist other team members in various assignments, assist with breakfast.
-Maintain and clean the lobby.
-Minimum Experience, Education, Skill & Physical Requirements:
-Must be flexible in hours and weekends are a must.
-Must have sound judgment and discretional skills and be able to work with little or no supervision.
-Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
-Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Previous experience is preferred.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Salem, NH 03079: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
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