Who We Are:

The culture of East Tennessee can be characterized by our friendly nature, a passion for the outdoors, a desire to help others, and a commitment to excellence. Smoky Mountain Resorts mirrors the culture of East Tennessee. Our organization is more than a set of hotels. We are an East Tennessee family-owned business in our third generation. We have a long and strong commitment to helping the East Tennessee community in any way we can.

To us, our community is personal!

We are seeking people that enjoy being part of a team and of a community. Specifically, we are looking for people who are passionate about making a real difference in our guests’ experience.

Our Culture:

We are a hard-working, well-paying, fun-loving, passionate group of characters. Our associates love the high level responsibility work that is entrusted to them and challenges them to master their given profession. Our housekeepers don’t just clean rooms, they control the reputation of our properties! They are loved and respected! Our front desk associates are excellent multi-taskers who thrive on the challenges of a full hotel of adventurous guests. Our Managers on Duty and Rooms Division Managers enjoy real responsibility and learn to run their areas efficiently and effectively. Our General Managers are truly General Managers, not in title only. They make key strategic decisions and set the tone for our properties. All manager level and associate level employees are not just expected to do work, but also shape the culture and best practices of our fast-growing set of hotels! To enable them, we offer training on the technical aspects of each job, the company processes and procedures, and leadership.

Benefits:

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $12 per week
• Paid Time Off
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Job Summary

Our water park properties were ranked #12th & #24th best water park resorts in the nation!

The Front Desk Clerk is responsible for carrying out the daily Front Desk operations at the property. This includes following all company policies and procedures in accordance with all property manuals, achieving department goals and other duties as assigned by the General Manager, Manager on Duty, or Assistant Manager.

RESPONSIBILITIES

· Maintain cleanliness and safety at the front desk.

· Complete Weekly and Monthly inventory and orders as assigned.

· To respond to action items and guest related items or problems promptly and effectively.

· Adhere to all safety policies and procedures.

· Make guest reservations following all reservation policies and procedures.

· Check guests in and assist them with all reasonable requests, providing information they need to have the best experience possible.

· Enroll guests in our loyalty program and be knowledgeable in program and guest benefits.

· Check guest out at the end of their stay according to policies and procedures.

· Complete daily reports and checks of room statuses, payments, rates, and other required reports.

· Greet and speak to each guest who is in the lobby or on the phone.

· Assist with guest requests including minor cleaning duties, minor maintenance tasks, delivery of items, booking tickets, etc.

· To keep the front desk and lobby area clean and neat.

· Communicate with property managers regarding projects, inventory, ordering, and guest impact items.

· To be aware of industry trends and knowledgeable of the area including events and trends.

· To maintain a culture of legendary service and hospitality.

· To address employee related items and issues promptly and professionally with a manager in a manner that is consistent with core values.

· To work with housekeeping and maintenance team members regarding guest requests and feedback.

· Input work orders and room status changes, and follow through to make sure items are complete.

· Work with guests, team members, and guest while adhering to all security policies and procedures.

· Assume other roles within the hotel departments as needed.

JOB SPECIFICATIONS

Education:

· High School Diploma or equivalent.

Experience:

· Hospitality experience preferred

Knowledge, Skills and Abilities

· Effective verbal communications skills.

· Effective time management skills and self management skills.

· Must have superior problem solving skills.

· Must have reliable transportation.

· Knowledge of area and attractions.

· Ability to learn the computer property management system.

PHYSICAL REQUIREMENTS

· Stand and walk for the majority of the work day.

· Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.

· Lift 40-50 pounds

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Application Question(s):

• Are you able to work 1st or 2nd shift?

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 1 year (Preferred)

Work Location: One location

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