Front Desk Clerk Job at HAMPTON INN - Leeds
Hampton Inn, Leeds, AL
1. JOB TITLE: Front Desk Clerk
2. DEPARTMENT: Front Desk
3. SCOPE OF RESPONSIBILITY: To ensure that all necessary Front Desk
activities are accomplished.
4. EMPLOYEE MANUAL:
All employees must completely understand
the requirements of their job. Prior to being
assigned to the position, a complete
understanding of the Inn’s Employee Manual
is necessary since the person holding the
position will be subjected to the rules and
regulations listed in the manual.
5. ESSENTIAL TASKS:
a. Greet all customers who approach the Front Desk in a smiling, friendly manner.
b. Check-in arriving guests in the most efficient manner possible,
following all established procedures and policies.
c. Check-out departing guests in the most efficient manner possible,
following all established procedures and policies.
d. Review arriving reservations for the day early in the shift, checking
for special requests, VIP’s, etc., preassigning rooms as
necessary.
e. Pre-register groups that have requested pre-registration.
f. Count cash drawer at beginning and end of each shift. Prepare
shift deposit accurately, following standard procedures.
g. Have complete understanding of all aspects of the MICROS
cash register operation.
h. Compare housekeepers report with the folio bucket at the
beginning of the PM Shift or when Housekeeping is finished
for the day.
i. Enter all wakeup calls accurately.
j. Record messages and receive mail for arriving and in-house guests. Ensure that message lights are turned on and off as necessary.
k. Check all guest folios during each shift, checking for potential
credit problems. Ensure that all guests have either sufficient
cash balances or authorized credit cards to cover expected
charges. Take steps to notify cash customers who have used
their credit balances to come and pay on their account.
l. Record future reservations for any guest by phone or in person,
following all standard procedures. Always check for sold-out dates before promising availability.
m. Handle complaints efficiently and courteously. Listen carefully
to the guest’s problem. If possible, take immediate personal responsibility to correct the problem. If you cannot correct the problem with available resources, notify your supervisor or the General Manager immediately. Always report the nature of the
complaint to the General Manager so that an apology letter or
other steps may be taken.
n. Post phone charges promptly. Post any other charges incurred by
guests during your shift using standard procedures.
o. Take each available opportunity to upsell arriving guests to
highest rated room.
p. Coordinate with Housekeeping on room statuses frequently
during the day, transmitting check out rooms to Housekeeping
and receiving ready rooms from Housekeeping.
q. Complete Housekeeping Report on PM Shift. Accuracy is very
important.
r. File folios, RG cards, and reservations cards as necessary.
s. Be knowledgeable about scheduled groups and meetings. Take
time to read function sheets and reservations in order to be
completely familiar with them.
t. Maintain fresh coffee in the lobby at all times.
u. Coordinate with Maintenance on any guest reported or
observed problems.
v. Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to
proper extension.
w. Complete shift checklist before end of shift.
x. Send and receive faxes as needed.
y. Log all reservations in reservations log for your shift.
z. Drive shuttle van as necessary.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
1. JOB TITLE: Front Desk Clerk
2. DEPARTMENT: Front Desk
3. SCOPE OF RESPONSIBILITY: To ensure that all necessary Front Desk
activities are accomplished.
4. EMPLOYEE MANUAL:
All employees must completely understand
the requirements of their job. Prior to being
assigned to the position, a complete
understanding of the Inn’s Employee Manual
is necessary since the person holding the
position will be subjected to the rules and
regulations listed in the manual.
5. ESSENTIAL TASKS:
a. Greet all customers who approach the Front Desk in a smiling, friendly manner.
b. Check-in arriving guests in the most efficient manner possible,
following all established procedures and policies.
c. Check-out departing guests in the most efficient manner possible,
following all established procedures and policies.
d. Review arriving reservations for the day early in the shift, checking
for special requests, VIP’s, etc., preassigning rooms as
necessary.
e. Pre-register groups that have requested pre-registration.
f. Count cash drawer at beginning and end of each shift. Prepare
shift deposit accurately, following standard procedures.
g. Have complete understanding of all aspects of the MICROS
cash register operation.
h. Compare housekeepers report with the folio bucket at the
beginning of the PM Shift or when Housekeeping is finished
for the day.
i. Enter all wakeup calls accurately.
j. Record messages and receive mail for arriving and in-house guests. Ensure that message lights are turned on and off as necessary.
k. Check all guest folios during each shift, checking for potential
credit problems. Ensure that all guests have either sufficient
cash balances or authorized credit cards to cover expected
charges. Take steps to notify cash customers who have used
their credit balances to come and pay on their account.
l. Record future reservations for any guest by phone or in person,
following all standard procedures. Always check for sold-out dates before promising availability.
m. Handle complaints efficiently and courteously. Listen carefully
to the guest’s problem. If possible, take immediate personal responsibility to correct the problem. If you cannot correct the problem with available resources, notify your supervisor or the General Manager immediately. Always report the nature of the
complaint to the General Manager so that an apology letter or
other steps may be taken.
n. Post phone charges promptly. Post any other charges incurred by
guests during your shift using standard procedures.
o. Take each available opportunity to upsell arriving guests to
highest rated room.
p. Coordinate with Housekeeping on room statuses frequently
during the day, transmitting check out rooms to Housekeeping
and receiving ready rooms from Housekeeping.
q. Complete Housekeeping Report on PM Shift. Accuracy is very
important.
r. File folios, RG cards, and reservations cards as necessary.
s. Be knowledgeable about scheduled groups and meetings. Take
time to read function sheets and reservations in order to be
completely familiar with them.
t. Maintain fresh coffee in the lobby at all times.
u. Coordinate with Maintenance on any guest reported or
observed problems.
v. Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to
proper extension.
w. Complete shift checklist before end of shift.
x. Send and receive faxes as needed.
y. Log all reservations in reservations log for your shift.
z. Drive shuttle van as necessary.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.