Front Desk Agent Job at Quality Inn Jacksonville
About us
Quality Inn Jacksonville is a small business in Jacksonville, NC. We are professional, agile and our goal is to Make each guest experience spectacular by providing clean rooms with excellent customer service.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
- Maintaining a professional appearance at all times
- Adhering to all company policies
- Maintaining a positive attitude towards guests and fellow team members
Job Type: Part-time
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
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