Our sprawling lantern lit pathways connect to beautiful gardens and fountain courtyards which provide guests and employees alike access to open spaces and nature. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like family and believe in the personal touch.

In addition to working in the natural beauty of San Diego, we offer competitive, progressive benefits including complimentary meals and employee discount benefits.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

Rancho Bernardo Inn is recognized as one of Condé Nast Travelers Readers’ Choice Awards, Top Southern California Resorts, US News & World Report’s Top San Diego Hotels, a member of Preferred Hotels & Resorts and has received the AAA Four Diamond award for over 40 years.

Join our team as a Front Desk Agent and receive a $500 Sign On Bonus!

The FRONT DESK AGENT'S essential purpose is to attend to arriving and departing guests to check them into or out of
their hotel rooms and handle any special requests, acting at all times in a professional and sincere
manner.

The expected base wage range for this position is: $16.30 to $19.80 per hour. This position may be eligible for additional compensation according to the Company’s policies, as they may be amended from time to time.

ESSENTIAL DUTIES, include but not limited to:

• To understand and respond to all guest needs and requests in a timely and professional
  manner.
• To follow all specified procedures to properly conduct Front Desk business, including
  reviewing arrivals and assigning rooms; completing group resume review; blocking room
  assignments and reservations; pre-assigning VIP' s, comp rooms, and special attention guests;
  processing adjustments and check-outs; answering telephones; handling cash, credit, and
  check cashing transactions; filing package letters/vouchers; handling mail and messages
  for guests; and transferring all necessary information to the next shift.
• To be completely familiar with all hotel information necessary to increase revenues and
  enhance customer satisfaction, including current rate structures and sales strategies; current
  special rates and restrictions; types and locations of rooms and suites available; and services,
  costs, hours, and location of all hotel amenities, facilities, and outlets.
• To develop and maintain a working knowledge of the local area, to be able to provide hotel
  guests, as requested, with information regarding location, cost, and hours of operation of
  local services, facilities, and points of interest.
• To maintain awareness of current business level, and to be familiar with all functions of the
  PBX and Reservations areas, in order to be able to assist, as needed, in these functions.
• To satisfactorily resolve guests' complaints and problems, referring to Manager on Duty and/
  or Front Desk Manager, as needed.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required.
English fluency required. Must have minimum one year experience in customer service position.
Prefer previous hotel experience. Strong basic math skills required. Must have some computer
experience. Must display knowledge of currently accepted business telephone etiquette.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety minded.
High quality standards for production and service. Diplomatic and calm. Strong verbal
communications skills. Courteous, friendly, and professional manner. Good team player. Customer
service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL DEMANDS:Stands and walks short distances throughout shift. Bends, stoops, and
reaches to perform routine job tasks. Heavy daily use of phones, throughout shift. Occasionally
required to handle and move objects weighing up to 75 lbs. over short distances.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Rancho Bernardo Inn | 17550 Bernardo Oaks Drive| San Diego, CA 92128
www.ranchobernardoinn.com HR direct line: (858) 675-8442