Full Time - Monday thu Friday 6:00a.m. to 3:30p.m.

Part Time - Saturday and Sunday 6:00a.m. to 2:00p.m.

The receptionist is responsible for performing reception duties in an efficient manner, in accordance with established procedures, and as

directed by their supervisor.

Essential Functions and Responsibilities:

Receives and follows reception schedule/instructions from the supervisor and as outlined in the established policies and procedures.

Operates paging/telephone system as required.

Answers telephone determines nature of call and relays information within the facility as necessary.

Responds to inquiries and releases information in accordance with established policies and procedures.

Maintains a current file or list of patients/residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc.

Responds to requests from within the facility and locates personnel through the paging system.

Maintains a current listing of critical care patients/residents and/or patients/residents who may not receive phone calls due to their condition. Refers such calls to charge nurse as deemed appropriate.

Gives directions/information to visitors, guests, patients/residents, sales representatives, etc.

Reports suspicious persons or information to supervisor immediately.

Ensures guests and visitors abide by existing rules and refuses admission to persons as directed.

Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.

Maintains confidentiality of all pertinent patient/resident care information to ensure patient/ resident rights are protected.

Follows established safety procedures and precautions when operating office equipment.

Reports equipment malfunctions or breakdowns as soon as possible.

Immediately reports unsafe or hazardous conditions to supervisor.

Attends and participates in in-service and on-the-job training programs as directed.

Ensures that patients/residents rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to wage complaints, are followed.

Participates in the overall quality assessment and improvement program activities.

Other Duties:

As this job description is not intended to be all-inclusive, the employee will be

expected to perform other essential functions and duties as assigned.

Standard Responsibilities:

Supports the Facility.

Is knowledgeable of patient/resident rights and promotes an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment.

Supports, cooperates with, and implements specific procedures and programs for:

Safety, including precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or

correct unsafe working conditions, equipment repair and maintenance needs.

Confidentiality and privacy of all data, including patient/resident, employee and operations data.

Compliance with all regulatory requirements.

Compliance with and enforcement of current law and policy to provide a work environment free from harassment and all illegal and discriminatory behavior.

Supports and participates in common teamwork:

Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment.

Uses tactful, appropriate communications in sensitive and emotional situations.

Reports complaints, problems and concerns regarding co-workers, management or residents in accordance with company policy.

Promotes positive public relations with patients, residents, family members and guests.

Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.

Agrees to comply with the Code of Conduct.

Employment Standards:

Education: High school diploma preferred; equivalent accepted.

Experience: One year of Long-Term Care Experience Preferred.

On-the-job training provided.

Any combination of experience and training which provides the required skills, knowledge and abilities is preferred.