Now Hiring Hosts, Food Runners AND Servers at PJ Whelihan's Pub + Restaurant - Downingtown, PA

Hosts at PJ Whelihan’s are responsible for making a fabulous first impression to all our customers. Our hosts help control the flow of our dining room operations by managing the efficient and timely seating of our guests.

Host Responsibilities:

• Warmly and graciously greet all guests upon arrival.
• When possible, open the front door for guests entering and leaving the restaurant.
• When immediate seating is limited, record guest names and number of people in the party.
• Provide guests with estimated waiting times.
• Call out name and number of party when tables become available.
• Seat guests based on guest preferences whenever possible and consider the balancing of customer flow in the service stations.
• Upon seating, offer guests a menu and inform them of their server’s name. Inspect the table for proper presentation and completeness.
• Relay messages to servers and bussers as needed.
• Thank guests as they leave and invite them to return.
• Maintain a clean and organized hostess station.
• Ensure the front of restaurant (entrance hallway / doors) are clear of trash, swept and windows are clean.
• Check bathrooms for cleanliness and paper supplies every two hours during the day and every hour from 5:00 pm – close.
• Utilize POS system to ensure accurate sales data and Hot Schedules application for scheduling and communication amongst the restaurant team.
• Read all messages sent from Management via Hot Schedules before coming in for each shift. Important information will be communicated via Hot Schedules that must be followed & implemented for your next shift.

Host Qualifications:

• No previous restaurant experience required
• A positive, can-do attitude and the ability to warmly welcome our guests.
• Work in a standing position for long periods of time (up to 5 hours).

Server Responsibilities:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Properly ID all guests 35 & younger.
• Take food and beverage orders from guests and timely enter orders in our point-of-sale system.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change.
• Be ready and willing to assist fellow servers as situations arise.
• Be ready & willing to assist with clearing & resetting tables.
• Be ready and willing to assist bus-person with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Utilize POS system properly to ensure accurate sales data and the Hot Schedules application for scheduling and communication amongst the restaurant team.
• Read all messages sent from Management via HotSchedules before coming in for each shift. Important information will be communicated via HotSchedules that must be followed & implemented for your next shift.

Server Qualifications:

• Must have basic knowledge of dining room and service procedures and functions.
• Must be TIPS or RAMP certified before first non-training shift.
• Possess basic math skills, handle money, and operate a point-of-sale system.
• Work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

*Pay range for each position is depending on experience, position and availability.

About PJ Whelihan’s Pub + Restaurant:

PJ Whelihan’s offers the perfect blend of food, drinks and fun in a relaxed atmosphere. We're known for our many delicious flavors of buffalo wings, burgers, salads and friendly service.

With a name that pays tribute to our founder’s grandfather, each PJ Whelihan’s has a somewhat unique feel, but all are neighborhood establishments that deliver a great guest experience. Inside you’ll find an impressive TV package that helps make PJ’s the best place to catch all the sports action around a busy bar with a huge selection of beer on tap, including PJW Copper Lager, the signature house beer brewed by Victory Brewing Company. PJs famous wings are a community tradition that has built loyal customers and true fans.

At PJW Restaurant Group, our staff is the foundation of our organization and the building blocks to success. We are always looking for passionate, motivated, inspired individuals to join the team.

About PJW Restaurant Group:

PJW Restaurant Group has been successful for more than three decades by striving for more. Our energy manifests itself in every concept we create, dish we develop, and drink we serve. We are dedicated to providing experiences that our guests look forward to.

We draw inspiration - and sustenance - from both the neighborhoods we are rooted in and our more than 1,800 employees. Nothing makes us happier than seeing a serving job get passed down from sibling to sibling or watching a line cook grow into a manager.

PJW Restaurant Group creates community destinations. We never stop pushing ourselves to elevate all we offer our guests, and we never settle for less than our best.

Nothing moves forward by standing still, so we will continue growing, continue innovating, and continue raising the bar.

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Physical setting:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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