• Manage the food and beverage operations and ensure that the Club’s high standards of service and quality are met or exceeded.
• Ensure that Club members and guests enjoy outstanding food and beverage operations by providing appealing menu offerings that are appropriately priced and featuring service that is exemplary, respectful, and efficient.
• Be knowledgeable of, comply and administer the Club’s standards, policies, and regulations to encourage safe and efficient operations.
• Maintain regular and timely attendance in compliance with Club standards, as required by scheduling which will vary according to the needs of the Club; follow directives, welcome feedback and be receptive to feedback that may be negative or positive.
• Ensure department staff’s maintenance of high standards of personal appearance, grooming, and personal hygiene, which include wearing the proper uniform while working.
• Monitor and ensure the quality of the club’s products and services are achieved along with member and guest satisfaction.
• Assist in interviewing, hiring, supervising, and training employees. Ensure staff roles and expectations are clearly defined and employees are held accountable for their performance.
• Assist in developing and administering operating policies and procedures and direct the work of the F&B staff.
• Observe and evaluate workers and procedures to raise the bar on quality standards and service.
• Coordinate with other key department heads, as it relates to cooperative efforts surrounding planning, scheduling, special events, and implementation of club functions, including golf and tennis events.
• Secure and protect the club’s assets including facilities and equipment.
• Seek out new and innovative ways to meet and respond to the needs and demands of the ever-changing and diverse age group of the membership.
• Ensure deadlines are met and follow through on requests/questions from members and staff, proactively seek solutions, and involve staff in the decision-making process as appropriate.
• Utilize the “lead by example” approach within the clubhouse while maintaining a very upbeat, “can do” and “get it done” attitude toward members, services, programs, and initiatives.
• Be responsive to members’ requests and strive to find creative ways to accommodate reasonable requests.
• Coordinate with the Director of F&B, on food & beverage staff compensation, benefits, performance appraisals, disciplinary actions, and other significant personnel actions, including keeping management informed of significant changes before they occur.
• Work with the leaders in the Food & Beverage Department to plan, supervise and direct the work of all food & beverage staff, and interact with them under orientation, appraisal, discipline, and/or discharge issues.
• Serve as a mentor for F&B staff. Ensure that a positive and healthy working environment exists and that Club policies and procedures are adhered to.
• Assist in preparing the food & beverage operating budget and, after approval, manage and control the operations to attain desired results.
• Assist in ensuring appropriate controls and cost-effective procedures related to employee payroll, overtime, purchases, inventories, supplies, and other necessary expenditures are in place.
• Provide proactive, accurate, timely, and meaningful reports and analyses.
• Keep the Director of F&B or other department heads informed of all significant or potentially significant operating matters, problem areas, achievements, or other matters of importance.
• Attend staff meetings.
• Perform other duties as assigned by management.

• Two-year college degree or equivalent experience.
• A minimum of 3 years of progressive responsibility in the food and beverage industry.
• Proficient in Outlook, Microsoft Word/Excel, and NorthStar or other similar club POS systems.
• Food safety and alcohol beverage certification are required.
• Knowledge of local liquor laws, food safety training, and sanitation policies is required.
• Must be able to effectively hire, train, motivate, discipline, and terminate employees.
• Excellent listening skills, oral and written communication skills, and positive interpersonal skills are required.
• Ability to communicate effectively with food & beverage team members of diverse backgrounds, cultures, and education levels.
• Demonstrated ability to be a team leader, manage team members, and handle members/guests in a diplomatic, constructive, and professional manner.
• Proven familiarity with all aspects of kitchen operations.
• Excellent time management skills.
• Proven ability to diagnose problems, respond to complaints, and increase food & beverage efficiencies.
• Demonstrated results-oriented and capable of working with minimal direction.
• Excellent team player with the ability to work hands-on in a fast-paced environment.

Hiwan Golf Club is a private golf and country club located in Evergreen, Colorado, USA. Just twenty-five miles west of downtown Denver, off of Interstate Highway 70, you will find us in the foothills of the Rocky Mountains situated at an elevation of 7,665 feet (2,336 meters), which places us almost half a mile higher than Zermatt, Switzerland. Despite our lofty location, we offer our members challenging emerald green fairways each summer with stunning mountain vistas. Our prime golf season extends from April to October, although Hiwan members have played the course in every month of the year. Hiwan Golf Club was founded in 1962 and has a rich history of golf tradition. Most of the biggest names of golf have played this course, and we hosted the USGA Girls’ Junior in 1965 and the USGA Junior Amateur for boys in 1976. We founded the Colorado Open in 1964 and hosted the tournament until 1991. In 2011, we hosted the prestigious Junior America's Cup. In addition to our famed course, we offer an array of amenities including a family-friendly, resort-style pool, fitness center, library, 5 tennis courts, 3 pickleball courts, and a golf simulator. While tee times are not available for non-members except as the guest of a Hiwan member, we encourage you to support one of the many charitable golf events held on Mondays from May to October. Banquet and special-event catering services, however, are available to non-members. After 56 years of successful ownership, the baton was passed to Concert Golf Partners. Our new owners will bring an infusion of capital, fresh ideas, and a commitment to elevating Hiwan as the premier family-friendly country club in the area. Over 2 million dollars of capital improvements are expected to begin as early as fall 2022.