JOB SUMMARY

Under supervision is responsible for responding to community-based crisis situations in county provided vehicle as part of a 24/7 community based mobile crisis team. Works as part of a multidisciplinary field-based response team, deployed to the community. First Aid Responders will work collaboratively with other crisis responders providing primary and secondary client screenings and basic first aid when appropriate. Additionally, they provide crisis de-escalation, psychoeducation, outreach, and linkage to community supports. The position is an in person only service and cannot work remotely. The program includes responding to adult experiencing an acute mental health crisis and requires certification in personal protective interventions.

RESPONSIBILITIES AND DUTIES

1. Work with a mobile crisis multidisciplinary team to respond to field-based crisis, including individuals presenting with potentially dangerous behaviors, current substance use, and or sever mental health conditions including but not limited to psychosis, depression, anxiety, and trauma related responses.

2. Drive the mobile field team van to and from various locations.

3. Provide primary screening focused on medical and psychiatric concerns, not to exceed the scope of training obtained through the American Red Cross Adult CPR/AED/First Aid training.

4. Provide basic first aid in the field not to exceed the scope of the American Red Crisis Adult CPR/AED/First Aid training.

5. Provide clinical reports to Emergency Medical System (EMS) staff when activation of 911 for medical emergencies

6. Complete training and administer Narcan in opioid overdoes emergencies

7. Screen/test for COVID-19 and obtain standard vital signs for any client being transported.

8. Provide verbal Crisis Prevention Institute (CPI) de-escalation techniques and stabilization services in the community in a clinically and culturally appropriate manner.

9. Participate in community outreach events

10. Complete documentation including but not limited to, incident reports, call summary reports, community outreach summaries, physical screening forms

11. Maintain confidentiality and HIPAA compliance; always protect sensitive data.

12. Transport clients to appropriate level of care

13. Maintain cleanliness, orderliness, and good working condition of the vehicle, interior, and exterior, using established maintenance criteria; arrange servicing when needed.

14. Perform visual inspection of vehicles and complete van binder checklist; check fuel gauge, dashboard warning lights, etc. according to established schedule to ensure continued operation.

15. Report all accidents, incidents and/or breakdowns involving vehicle(s) while in use; fill out required forms for insurance purposes and/or Facilities attention.

16. Complete all required annual trainings and evaluations

17. Participate in weekly, monthly, quarterly department and agency meetings as identified by supervisor.

18. Maintain a consistent, high quality, customer-focused service style when conducting business and providing services to staff and clients (internal customers), the general public, and other external customers.

OTHER DUTIES AND RESPONSIBILITIES

• Practices self-care remains aware that others may be contending with stress and treats other with grace.

• Ability to drive to appointments to meet with clients and their families or other key contacts.

CORE ABILITIY

Ability to:

• Work in the fast-paced, highly pressured, and changing environment.

• Prioritize tasks and respond to emergency requests quickly and efficiently

• Maintain standards of confidentiality.

• Maintain positive work relationships in a respectful and collaborative manner.

• Maintains good communication to ensure others have necessary information.

• Sensitivity to working with culturally diverse populations.

• Resource allocation and utilization.

• Train and instruct others.

• Support with quality assurance and troubleshoot items as they come up.

• Research, plan, monitor and implement.

• Motivate and negotiate.

• Create, innovate, prioritize, and reorganize.

• Self-starter, schedule management, and adherence to tight deadlines.

JOB SPECIFIC COMPETENCIES

• Crisis De-escalation

• Analytical Thinking

• Encouraging Customer Focus

• Maintains Safe Environment

• Manages Multiple Priorities

• Organizational Agility

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/CERTIFICATION

1. High School diploma, GED, or equivalent education.

2. Credentialed as an EMT in the state of California or EMT coursework successfully completed and credentialling must be completed within 60 days of hire.

3. If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

REQUIRED EXPERIENCE

• Six months related behavioral health experience along with full-time best practices experience in deliveries and customer service, preferred. (Volunteer experience will be considered.)

• Experience with intake paperwork/processing preferred.

• Interpersonal skills and judgment relevant to make evaluations of eligibility for services, urgency of need, understanding of potential legal/ethical issues, and risk management required.