Field Support Technician Job at Sunset Technologies
We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all of our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind, especially during these trying times this is even more important. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.
Responsibilities
Salary: $18.00 to $24.00 /hour
Responsibilities
- Travel to client offices to execute hardware and software project installations
- Problem-solve complex situations using a wide variety of internal and external resources
- Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project
- Communicate directly with client and project managers to effectively plan and execute project phases
- Act as Help Desk resource when not assigned project work
- Manage time entries and notes in project tickets
- Maintain a detailed knowledge of internal standards and best practices for installing new equipment
- Maintain stock and cleanliness of a work vehicle
- Minimum 1-year customer service experience
- Excellent verbal and written communication skills
- Ability to utilize PC and other tools to accomplish goals and activities
- Displays outstanding customer service skills and professionalism
- Displays excellent problem-solving skills
- Strong written and verbal communication skills
- Ability to multi-task and manage time efficiently
- Ability to work independently and on a team
- Methodical, organized and detail-oriented work habits
- Availability for on-call work rotation
- Continuously exhibit a Rest Assured mindset
- Minimum 2-years of technical support experience
- Successful completion of pre-employment assessments
- Successful completion of initial training
- Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
- Professional and friendly demeanor
- Pays attention and adheres to company policies and procedures
- Reliable vehicle
- Valid driver’s license
- Drug test and background check
- Benefits – Vision, Medical, and Dental
- 401K with company match
- Paid time off
- Bonuses for stellar performance
- Working in the healthcare industry
- 7am to 4pm
- 8am to 5pm
- 9am to 6pm
Salary: $18.00 to $24.00 /hour
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