Field Service Technician- Greer Job at EGW Utility Solutions
Job Description: Service Technician
EGW Utilities Overview
EGW is a distributor serving the natural gas, underground utility, waterworks, and plumbing industries. Our vision is to not only be a supplier of quality products and services to these industries but also to focus on solving the various problems our customers encounter in their respective sectors. EGW’s goal is to be a solutions provider for the entire underground utility industry. Throughout the years, we have kept our commitment to providing the highest quality products, superior customer service, integrity & professionalism in all aspects of business, while consistently supporting our team members and the local community.
We are dedicated to understanding the needs of our team members, clients, and community. EGW’s goal is to attract and develop driven individuals that possess character, professionalism, and morality with a focus on service and support. We provide health benefits and rewards programs to our team members in accordance with our Core Values.
Our Purpose – Why We Exist
Solving Problems – Making Connections – Serving Others
Our Core Values – How We Will Accomplish This Mission
Our Core Values are the tools we use and the behaviors we exhibit as EGW Utilities. They describe how we work together to achieve the special culture we are developing and how we view our responsibility to each other and the communities where we live and work.
- Do the right thing- Following the Golden Rule. Doing what is best for the greater or common good. Being honest and humble.
- Put customers first - Listening and responding to both external and internal customers. Seeing everything from their point of view so that your product, service, or advice is valuable to them.
- Care for teammates - Having empathy and understanding for each other. Respecting other’s values and efforts and being there for them when needed. Working as a team to accomplish the team’s goals.
- Work Hard - Give your best effort every day in everything you do. Challenging yourself to set and accomplish goals.
- Constantly improve - Working to improve yourself both personally and professionally regardless of your circumstance. Always looking for ways to improve – better, faster, stronger.
- Have fun - Smiling, laughing, and enjoying your job and the company of others. Striving to have a positive attitude and passing it along.
Position Summary
The Service Technician is responsible for the installation/replacement, inspection, and operation of gas meters for field service operations. Other duties include, but are not limited to, complying with all safety and regulatory requirements, obtaining, and maintaining Operator Qualification certifications and compliance, and using and maintaining all provided tools. The Service Technician builds and maintains strong working relationships with our customers, their team, and their management team. The Service Technician will help solve problems, make connections, and serve others in this role. They assist team members and their supervisor to improve and/or maintain “superior customer service. Additionally, they work closely with the Field Service department to promote and inspire Extra Mile thinking and performance, companywide. The Service Technician possesses character, professionalism, humility, and morality with a focus on service and support.
Essential Functions/Duties of the position include, but were not limited to
- Install/replace gas meters
- Disconnect/shut off gas service
- Visual inspection of corrosion
- Relight appliances
- Application of protective coating on gas meters
- Installs, programs, and operates wireless meter endpoints, as necessary
- Perform installation quality control
- Manage install exceptions and assist others in troubleshooting installs
- Manage customer reporting requirements for service projects.
- Comply with all departmental contractor/employee training programs to meet company, customer, and regulatory requirements, including On the Job (OJT) and Operator Qualification training.
- Must maintain any other required OQs and classroom training or certifications.
- Comply with company/customer DOT drug & alcohol and environment/safety programs and requirements.
- Attendance to all departmental safety meetings.
- Other duties assigned by the manager.
The position reports to the Service Supervisor
Company Department: Field Services
Key Characteristics of the Ideal Service Technician
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Lives by the Golden Rule – “do unto others as you would have them do unto you”
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Servant Leader – desires to serve and help others first through identifying and meeting the needs of colleagues, customers, and communities vs. meeting one’s own needs
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Exhibits Integrity
– the quality of being honest and having strong moral principles
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Humility - having or showing a modest or low estimate of one's own importance
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Improver – highly motivated to solve problems and improve processes/systems due to a mentality of always looking for a better way to do something
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People Smart - exhibits common sense, good judgment, and intuition about people and knows what is happening in a group situation and how to deal with others in the most effective way
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Excellent Communicator – Has strong verbal and written communication skills to convey information in a clear and concise manner that is easy for others to quickly understand.
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Self-Starter – Creates ideas and follows through without prodding, balanced with judgment and knowing when and how to ask for assistance and counsel.
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Continuous Learner
– A passion for continuous learning and the self-motivation to read, take courses, talk to people, and perform other activities to improve one’s self.
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Time Management
- Managing one's own time and the time of others.
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Detail Orientation –A strong awareness to achieve thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
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Organizatio
n- Encompasses capabilities that help to plan, prioritize, and achieve goals. All the while, possessing the ability to multi-task by balancing competing demands for time and energy.
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Collaborator
-Ability to work effectively with others to solve problems and work toward shared goals.
Supervisory Responsibility
This role has no supervisory responsibilities.
Work Environment
- Environment will be inside and outside conditions in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, and rough terrain.
- Exposure to heat, cold, fumes, dust, noise, and water.
- Must be willing to work extended hours.
- Ability to adjust to inclement weather changes.
- Works as an individual contributor and/or as a member of a team.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk, hear, and have a strong sense of smell. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, grasping, reaching, twisting, turning, and lifting, all day. This position requires the ability to walk and stand for long periods of time. The employee must frequently lift and move tools, equipment, and materials up to 60 pounds. Specific vision (corrected or uncorrected) abilities required by this job include close vision, distance vision, color vision, peripheral vision, field and depth perception, and the ability to adjust focus. This position requires a strong sense of smell.
Position Type and Expected Hours
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week. Hours may vary according to the needs of Field Service work.
Job Classification
Non-Exempt
Travel
Intermittent travel within or outside the Greer / Greenville SC area and the DFW TX Metro area.
Main Office Location
EGW headquarters, 1406 Hutton Drive, Carrollton, TX
This position reports to Greer, SC CPW Offices
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education & Skills Experience
- High School Diploma or equivalent
- Strong communication skills
- As a safety requirement, English will be the primary language spoken on all job sites
- Maintains a valid driver's license from the state in which the position is assigned
- Maintain a proven safe driving record in accordance with Company standards
- Reliable transportation to and from all job sites to comply with company working hours
- Ability to operate basic hand tools.
- Requires the ability to utilize the Company's internet/intranet website and available resources for data entry, reference, and retrieval tasks.
Other Requirements
- As a Safety-Sensitive position, pre- and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.
Preferred Education & Skills Experience
- Experience working with gas utilities or related field
- Experience with Operator Qualification training and certification
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