Field Service Technician Job at BELL-MARK
Bell-Mark Technologies is currently seeking to fill the position of a Field Service Technician. Successful candidates will be responsible for the installation, start-up, training, and troubleshooting of a wide range of electro-mechanical and electronic equipment. They work closely with other internal departments, as well as providing customer phone assistance.
Role and Responsibilities
- Performs inspection and troubleshooting and repair of Bell-Mark equipment at customer locations.
- Performs installation, acceptance testing and validation of equipment/production lines.
- Performs preventative maintenance inspections on equipment.
- Program equipment with various programmers and utilities.
- Resolve customers’ concerns efficiently and effectively.
- Provide technical training on new equipment to customer operators, maintenance, and engineering personnel.
- Advise customer of recommended service intervals.
- Communicates with the customer prior to and while onsite to determine the nature of the service/repair.
- Comply with all safety regulations and PPE requirements.
- Attend and participate in service training when available.
- Maintaining assigned tools and spare parts.
- Promptly and accurately complete all required documentation.
- Track time and materials for services rendered.
- Extensive travel, including overnight and international, is required.
- Maintain a professional appearance and demeanor while exhibiting a high level of customer satisfaction.
Qualifications and Education Requirements
- Associates degree, trade school or equivalent experience.
- Strong electronic and mechanical troubleshooting skills.
- In-depth knowledge of computers and computer operated equipment.
- Strong communication skills, both verbal and written.
- A self-starter who can work independently.
- Working knowledge of hand tools as well as basic power tools.
- Working knowledge of electronic troubleshooting tools.
- Ability to lift 50 pounds unassisted.
- Ability to stand on your feet for extended periods of time.
- Must have a valid driver’s license.
Preferred Skills
- Experience with packaging machinery is preferred.
- Company Provided Benefits.
- Company pays 95% of Health Insurance.
- Generous HSA payment.
Tools Provided.
Company provided attire.
On-Call Pay.
Company Credit Card, employee keeps frequent traveler awards.
All Travel expenses paid including daily Per Diem.
Company provided Safety Gear.
Job Details
- Job Type: Full-time
- Salary: $55,000.00 - $65,000.00 per year/li>
Benefits
- 401(k)
- Employee assistance program.
- Health insurance.
- Health savings account.
- Life insurance.
- Paid time off.
- Referral program.
Schedule: 8 hour shift
Education: Associate (Preferred)
License/Certification: Driver's License (Required)
Willingness to travel: 75% (Required)
Job Location:
- BELL-MARK Technologies
4500 West Canal Road
Dover, PA 17315
For consideration, please forward your resume to: BMTCareers@bell-mark.com
For over 60 years, BELL-MARK has been developing innovative solutions for package and carton printing applications in the medical device, pharmaceutical, prepared foods, meat, bakery, dairy, and poultry packaging industries. BELL-MARK offers many in-line printing technologies including piezo inkjet, thermal inkjet, thermal transfer, flexographic, and ink coder, all of which satisfy requirements to print directly onto package and carton substrates.
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