Field Service Rep - Laredo, Tx Job at S & K Technologies, Inc.
POSITION PURPOSE:
The Field Service Representative (FSR) will troubleshoot and repair tower infrastructure including the steel and tower components, Sensors (radars, cameras, thermal imagers, etc.), power systems (generator, solar, hybrid) and communications equipment (Land Mobile Radio, network, microwave). The FSR will perform troubleshooting, testing, equipment replacement and configuration in support of maintenance to towers, foundations, cameras, microwave systems, transmission lines, shelters, solar systems and communication towers up to 500’ in height. The ideal candidate will be capable of working with minimal oversight and willing to follow directions and adhere to and closely follow corporate, project, safety, construction, and tower climbing standards. The work spans field services in all weather conditions day or night with occasional assignments to the warehouse and other duties.
ESSENTIAL FUNCTIONS
Troubleshoot & Repair Equipment
- Maintain the operability of the systems; including foundations, sensors (radars, cameras, thermal imagers, etc.), power systems (generator, solar, hybrid), shelters, and communications equipment (Land Mobile Radio, network, microwave).
- Perform troubleshooting and work procedures for identifying, resolving, and reporting impacts to operability, function, and the mission of the system.
- Use diagnostic and test equipment to identify technical issues and work to resolve system and subsystem issues and perform replacement, configuration, and testing to verify correction of the issue.
- Uses manuals, schematics, drawings, work instructions, and similar documents proficiently.
- Performs the replacement of electronic components and systems on the tower and within the shelter.
- Respond to customer requests for reported system outages and disruptions.
- Perform corrective and preventative maintenance procedures and tests to verify operability with the team and customer (C2 center).
- Provide thorough documentation, pictures, and close out packages for work orders.
- FSR III/IV to support FSR Lead in developing bid, schedule, and source data for material, equipment, and personnel that aligns with requests for proposal, Statements of Work, project scope, and task instructions.
Driving
- Operate a company vehicle in accordance with local laws/regulations.
- Operate the vehicle in safe and courteous manner.
- Keep assigned vehicle clean and orderly.
- Report maintenance requirements and/or damage in a timely manner
- Maintain requisite operator licenses (DL, CDL, Forklift, Manlift)
Reporting
- Perform timecard updates daily and sign timecards weekly to support reporting and payroll activities.
- Perform job related reporting of work tickets, outages, troubleshooting processes, work completion, and reporting in accordance with the project, requisite contract, ITL, S&K, and SKSG corporate policies.
Safety
- Promote, execute and adhere to the company’s safety program
- Attend daily and weekly on-site field safety briefings
- Support safety meetings, training sessions, and inspections
- Work in a safe, responsible manner without intentional or unintentional risks for injuring oneself or endanger the wellbeing of others
- Cooperate with safety personnel, supervisors, managers, and investigators to ensure proper procedures are carried out according to the Company and customer’s safety policies
- Identify and report safety violations to safety personnel, supervisors, managers in an expedited manner.
Teamwork
- Participate as a vital crew member and contribute towards the success of the project and the organization
- Promote a team approach and maintain dialogue with all employees to exchange information, gather ideas, and promote training
- Collaborate with other company personnel to meet organizational and project deadlines, metrics, and mission objectives.
CORE JOB QUALIFICATIONS:
Education
High school diploma/GED (required for FSR S/II/III/IV)- IT or Technical Associates degree (preferred for FSR III/IV)
Experience
FSR Specialist
- No previous experience required.
FSR II
- One (1) year of field service experience performing maintenance tasks OR
- One (1) year of previous tower climbing experience OR
- One (1) year of IT-related support experience
FSR III (Crew Lead)
- All FSR II requirements AND
- Three (3) years of field experience as an FSR and three (3) years of tower climbing experience
- Demonstrated technical knowledge of sustainment department processes and procedures
FSR IV (Crew Lead)
- All FSR III requirements AND
- Four (4) years of field experience as an FSR and four (4) years of tower climbing experience
Licenses/ Certification/ Registration
FSR Specialist
- Current and valid Driver’s License
- Proof of U.S. citizenship
FSR II **
- All FSR S requirements AND
- Current OSHA 10, OSHA training as required, authorized tower climbing and rescue, CPR, AED, RF, basic principles of rigging, and First Aid certifications
FSR III **
- All FSR II requirements AND
- Competent tower climbing and rescue certifications
- Manlift and Forklift operator’s license/certification
- Inside/Outside Plant Fiber Splicing Certification (preferred)
- Dragon Wave or Aviate certification (preferred)
- CDL Class B (preferred)
FSR IV **
- All FSR III requirements AND
- Current DHS/CBP Background Investigation (BI)
Special knowledge, skills, & abilities
Understanding of basic mechanical terms and tools.- Knowledge of proper use of equipment, materials and supplies.
- The ability to use hand tools, power tools and industry test equipment.
- Ability to learn and retain physical and mechanical installation specifications.
- Ability to read and understand drawings, job specifications, mounting specs, testing procedures, etc.
- Experience using MS Word, Excel, Outlook, and (MS Project preferred)
- Work schedule will require open availability including weekends, holidays and overnights determined by the needs of the business; must be flexible
- Strong written and oral communications skills
- Must be able to successfully complete and pass a pre-employment, DOT medical screening, post-offer background check and drug screening
Requires out-of-area travel from time to time based on business need.
- Must have aptitude and willingness to climb and perform work at elevated heights for extended periods of time.
- When working on site, will be required to wear common protective or safety equipment, such as full-body harnesses.
- Readiness to perform duties in all weather conditions including extreme cold, heat and inclement weather while exposed to constant sounds.
- Will be exposed to construction materials, RF emissions, noise and consumable/waste materials.
SKT, Inc. is an AA/EEO/Veteran/Disabled employer.
Please review job postings for Indian Hiring Preference consideration.
To maintain a safe work environment, S&K strongly encourages individuals to be vaccinated. Vaccination statuses will be monitored through a COVID attestation to be completed during the on boarding process.
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