Field Service Engineer

CooperSurgical, Inc.

Location: Remote

Position Summary:

The incumbent will be responsible for providing installation, calibration, maintenance, repair, validation and support services for customers across North America.

You Will:

• Perform final installation services at customer locations throughout North America for fulfillment of equipment sales.
• Obtain certifications to install and service all IVF equipment supported by CooperSurgical.
• Provide service, maintenance, calibration and validation of equipment as needed.
• Answer inquiries over the telephone from customers and sales personnel as needed. Offers technical support over the telephone as necessary.
• Provide on-site and or in house equipment repair as needed.
• Ability to travel frequently to sites and possibly work extended hours as required when setting up and validating lab equipment or when providing support services. Up to 90% travel required.
• Maintain accurate paper work supporting device history records. Secure Sales Order confirmation by end users, documenting satisfactory installation of products.
• Participate in the equipment provision for workshops and trade shows (set up and tear down) assuring care and maintenance of equipment and packaging.
• Manage travel arrangements related to field work with a focus on reducing downtime and travel related costs.
• Participate in production and workflow planning meetings and other related company functions as needed.
• Perform other duties as assigned.

You Have:

• Bachelor’s Degree in a related technical discipline or equivalent experience.
• Medical device service background preferred.
• Comfortable with traveling up to 100%
• Willing and able to learn basics of microscopy and micromanipulation of living cells.
• Ability to organize, prioritize and work independently.
• Good interpersonal skills when relating with customers, peers and management.
• Ability to solve problems, identify solutions and develop action plans to satisfy customer needs.
• Experience in electrical troubleshooting. Familiarity with electronic test equipment and associated hand tools.
• Experience in mechanical installation and troubleshooting.
• Analytical abilities to diagnose repair needs of improperly functioning products.
• Experience working with MS Office and ERP systems.
• Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records.

About CooperSurgical:

CooperSurgical is a leader in manufacturing and marketing multiple trusted and innovative brands that assist clinicians in improving the health of women, babies and families worldwide. Through an aggressive growth and diversification strategy, CooperSurgical has evolved its portfolio of over 600 products to include products and services used primarily by obstetricians and gynecologists in surgical and medical procedures wherever they occur: in hospitals, surgical centers, medical offices and fertility clinics.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $90,000 and $105,000. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.