Field Applications Specialist Job at Antech Diagnostics
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Veterinary Health, a family-owned company focused on veterinary care.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Job Purpose/Overview
The POC Field Applications Specialist will oversee on-site customer education and support related to POC install and its components. The role of the POC Field Applications Specialist is to enhance customer education experience by providing a high level of customer service and educational opportunities including but not limited to: post sale onsite installation and applications training, product demonstrations in collaboration with the Sales Team, investigating and resolving any technical or other problems that arise during installations. The position will coordinate with the company technical resources to address customer issues, support quality management system and other compliance requirements.
Essential Duties and Responsibilities
-
Responsible for customer relations and education upon sale completion and coordination of POC install and components.
-
Physical install of POC systems and computers at clinic location as well as manage escalations
-
Applications training for customers for all products and services offered by Antech POC.
-
Own POC system post installation follow up, identify gaps and road blocks that occurred during the installation process and facilitate a resolution (may involve other departments).
-
Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
-
Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.
-
Perform troubleshooting on system performance designed to improve customer self-sufficiency.
-
Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.
-
Consults in the sales cycle regarding interaction/technical/workflow issues.
-
Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
-
Manage expenses for reimbursement and clerical reporting tasks.
-
Perform other duties as assigned by manager in support of the operation.
Education and Experience
-
BS/BA degree in related field preferred, or combination of education and industry experience
-
4+ years relevant technical experience
-
Previous veterinary medicine background preferred, and prior customer service preferred
-
POC diagnostics experience: collection, preparation, testing, etc.
Knowledge, Skills and Abilities
-
POC diagnostics utilization, installation and training experience preferred
-
Ability to multi- task and handle heavy workload (including travel, phone, email and data entry)
-
Must work well independently with minimal direction
-
Intermediate computer skills required; knowledge of basic computer networks and components required
-
Knowledge of all Microsoft Office applications required
-
Must possess good interpersonal skills with a customer service-oriented attitude
-
Must have a strong planning & organizational skill with good attention to detail
-
Proven ability to follow through and resolve issues
-
Must be willing to be a team player
Travel
Extensive travel to include overnight up to 75%
Working Conditions
The associate is regularly required to work in a non-office work environment at clinical settings, where pets are present. The associate must occasionally lift and/or move up to 50 pounds.
Full time
We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.