Currently hiring in AZ, CO, FL, LA, MD, MI, NC, NE, NV, PA, SC, SD, TN, TX, & VA

SERVICE HEART | PERSONAL CONNECTION | PERFORMANCE DRIVEN

Do you have personal experience with fertility care, services or medical treatments?

Would you like to help others on their journey to decide and select which provider is right for them?

JOB PURPOSE:

The Sherpa-Fertility Patient Care Consultant is the first point of contact for prospective patients considering their treatment options. The Sherpa provides information and support to help the patient determine if the provider, service or procedure is the right one for them.

The Sherpa is responsible to manage inbound calls, chats, texts, emails and web inquiries from interested patients generated through marketing campaigns. Using Care Sherpa’s proprietary training, tools, and technology, their primary goal is to support patients at every stage of their care journey and assist the patient in their selection of a provider

THE OFFER:

• Build authentic relationships and be a part of a supportive gratitude-filled team.

• Performance-based pay and incentives potential after 90 days.

QUALIFICATIONS:

• LOVE helping and building relationships with people from all walks of life.

• Required prior experience as a patient or caregiver in the Fertility service line or IUI, IVF or Donor procedures.

• Preferred prior experience in customer service, hospitality, healthcare patient service, or social work.

• Superior communication skills with professional demeanor, clear voice articulation, active listening, and ability to communicate with individuals from a wide variety of socioeconomic and educational backgrounds.

• Excellent computer skills including strong typing ability, and multi-tasking such as talking and typing simultaneously.

• CRM experience or other database data entry experience is preferred.

TECHNICAL REQUIREMENTS: INTERNET

• Uninterrupted high-speed internet with consistent connection.

ENVIRONMENTAL REQUIREMENTS:

• 100% work-from-home remote position.

• Private quiet environment to take and make patient phone calls.

SCHEDULE & HOURS

• Full-time position

• Typical 8:30 AM - 5PM CST schedule can be somewhat flexible to allow each Sherpa to meet the needs of their patients.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• No nights

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: Remote

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