ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment, and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world-class, high-performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.

JOB SUMMARY: The Family Support Worker provides crisis intervention and other family support services to residents of the District of Columbia that include outreach, assessment, service planning, workshops, and linkage to internal and external community resources in the district. The position provides quality client social services in accordance with best practice standards, contract and grant requirements, and Agency practices and procedures.

ESSENTIAL DUTIES and REPONSIBILITIES:

• Interview and assess clients for direct services and develop a case plan for the client including written short-term goals and tasks. Follow up with clients at 30/60/90 days if a client receives case management services.
• Process requests for financial assistance including eligibility screening, intake and assistance with completing required documentation.
• Assist clients in connecting to community resources including housing, job training programs, employment, and treatment for substance abuse and mental/physical health issues.
• Plan and facilitate workshops.
• Maintain complete and accurate case records to include entering data into the DHS/Agency databases within 24 hours of contact with clients. Complete required reports.
• Keep supervisor informed of client matters requiring resolution.
• Participate in all required Agency meetings, training and community meetings as required.
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• High school diploma or GED.
• 2 years of work experience in a human services field.

SKILLS and COMPETENCIES:

• Skill in the use of computers, preferably in a PC, or Windows-based operating environment.
• Ability to communicate effectively in written and oral form, and ability to use good problem-solving techniques.