Extra Help - Customer Service Assistant - University Village Primary & Specialty Care Job at University of Illinois
Extra Help - Customer Service Assistant - University Village Primary & Specialty Care
Hiring Department: University Village Primary & Specialty Care
Location: Chicago, IL USA
Requisition ID: 1015622
Posting Close Date:
About the University of Illinois Chicago
UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
Description:
Position Summary
Under direct supervision, performs basic customer service functions, including information services, initial documentation of problems/complaints, payment processing and assistance with the departmental customer satisfaction and performance improvement programs.
Duties & Responsibilities
Information Services (40%)
- Responds to routine inquiries related to office functions, personnel and scope of services available
- Verifies, inputs, retrieves and/or reconciles data (e.g. registration, insurance, charges, etc.) using automated and manual systems.
- Accepts, screens and routes incoming calls. Makes appointments in person and by telephone. Consults with related departments in order to coordinate efficient and expedient access to services.
- Assists other staff with office reception and related support
- Distributes information related to departmental activities, policies, and other material to other affected departments
- Consults with related departments in order to coordinate staff schedules and meeting room availability
- Collects and verifies preliminary patient information, in the electronic medical record, in order to expedite delivery of services.
- Customer Satisfaction (40%)
- Assists survey coordinator with data collection and data entry functions
- Collect customer payment and processes. Reconciles payments, notifies management of discrepancies.
- Assists patients at check in and check out with scheduling and/or paperwork requests.
- Greets, assists and directs patients, visitors, and staff. Conducts basic assessment of customer service needs and makes arrangements to ensure needs are met.
- Complaint Processing (10%)
- Receives, documents, and routes routine complaints received
- Performance Improvement (5%)
- Assists with maintenance of departmental performance improvement documentation
- Participates on departmental and/or interdepartmental performance improvement teams
- Additional Duties (5%)
- Adheres to UI Health Code of Conduct and remains in compliance with all required trainings
- Other related duties as assigned
Qualifications:
Minimum Qualifications
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
- High school diploma or equivalent.
- Any one or combination totaling eighteen (18) months from the following categories:
- college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
- responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
- college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
Preferred Qualifications
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
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