At Nissan, Mazda, Infiniti, Quick Lube Elk Grove, and Elk Grove Custom we pride ourselves on providing an award winning level of service. We are a local family owned business in operation since 2001. We employ passionate, motivated, honest team members with integrity that encompass our Expect More brand. If you are looking to join a successful, stable company with unmatched service, facility, reputation, pay plans, benefits and a work environment built to support our team through growth. Then, this might be the place for you.

Benefits

• Medical, Dental and Vision insurance
• Available Supplemental Insurance
• 401K with Employer Contribution
• Paid Vacation
• Paid Sick Pay
• Six Paid Holidays for many job categories
• Tenure Recognition
• Free Car Washes / Vacuum
• Free Soda / Coffee
• Company Picnic & Holiday Party
• Employee of the Month Program
• Manufacture Recognition Programs
• Clean Safe Work Environment
• High Speed Internet / Wifi
• Latest Technology
• Helpful Supporting Staff

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively/efficiently regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls with a smile on your face; while providing price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
• Provide high level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.

Qualifications

• Prior auto parts sales experience required, dealership parts sales preferred
• High School Diploma or equivalent
• Valid driver's license and clean driving record
• Eager to improve in a dynamic work environment
• Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude
• Become proficient and familiar with computer systems necessary for parts and accessory sales
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts and discounts

Physical Requirements

• Sitting, walking, bending, twisting, and kneeling on a regular basis
• Lifting and carrying up to 60 lbs
• Reaching and/or lifting overhead
• Climbing stairs
• Repetitive hand/finger movement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.