Are you passionate about offering great customer service, want to work in the event industry, and love technology?

eShow is a global leader in event management and software solutions located in South Barrington, IL. As a team, we deliver innovative and memorable event experiences with tremendous impact to our clients. As our company continues to grow, it is equally important to grow our team with the right talent that can make their own impact.

Position Description

The Exhibit Product Specialist will support a set of assigned eShow clientele in the following eShow products; Exhibit Sales and Networking. Candidates should have excellent customer service and project management skills.

JOB REQUIREMENTS AND RESPONSIBILITIES:

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, ensuring retention, and high levels of customer satisfaction
• Drive, set, lead and recap weekly client meetings, including agenda creation, action items, and appropriate timelines and deadlines
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Provide critical insights to the product team as a means to improve our developing platform.
• Ongoing communication of deliverables to your clients, including driving the overall event timeline
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members

CUSTOMER SERVICE SKILLS

• Provide exceptional customer service to all clients by listening to and assisting clients while exceeding their needs, as well as demonstrating an excellent knowledge of eShow products.
• Ensure that all support practices are carried out in a professional and ethical manner to maintain the company’s reputation as a high quality solutions provider.
• Assist the client with understanding best practices where applicable in order to help deter from bad decisions early in the event lifecycle.
• Ability to understand the customer's profile including unique service requirements, expectations & business/industry segment.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Minimum Experience:

• 2-3 years of experience in event industry
• Previous project and/or client management experience
• Experience working with SaaS products
• Heavy use of MS Word, Excel and PowerPoint
• Strong attention to detail and follow-through
• Impeccable oral and written communication skills that demonstrates: 1) active listening, 2) usage of open-ended questions, and 3) collaborates effectively with anyone.
• Strong strategic planning and project management skills with a demonstrated ability to prioritize time and tasks quickly and effectively.
• Strong analysis and judgement skills
• Strong team player, self-starter, and thrives in a multi-tasking environment who can quickly adjust priorities.

An Equal Opportunity Employer- eShow is dedicated to providing a work environment that supports, inspires and celebrates our individualities. Therefore, eShow prohibits discrimination based on race, color, gender, national origin, age, status of disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status by local, state or federal law.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Event Services: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: Remote

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