POSITION SUMMARY

The Spokane Tribe is seeking a qualified Executive Human Resource Director to plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) Department, ensuring legal compliance and implementation of the organization's mission and talent strategy.

The candidate is responsible for the direction and administration of the Human Resource Department at Spokane Tribe Casino. The role is required to direct the implementation of team member development, training, employment, and internal communication programs for the property, ensuring that programs are conducted in accordance with property standards; consults with management and develops programs contributing to effective organizational development and planning in areas such as team building, management communication, and problem resolution. Management functions within Human Resources include Team Member Relations, Engagement and Communication, Staffing and Recruitment, Benefits, Training and Development.

Spokane Tribe Casino, situated in Airway Heights, Washington along the picturesque plains of Eastern Washington, opened its doors in January 2018. The property consists of over 670 slots, 12 table games, a dedicated non-smoking slot area, live poker, a Caesars Sportsbook, deli, Three Peaks restaurant, and coffee bar. Spokane Tribe Casino is currently undergoing its third expansion phase and will be expanding its gaming floor, adding indoor and outdoor entertainment venues, as well as a 176-room, 4 Diamond hotel.

GENERAL ACCOUNTABILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Spokane Tribe Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Preserves and maintains strict confidentiality in all personnel matters, including but not limited to individual wage levels and disciplinary proceedings.
• Provides guidance and counsel to the General Manager pertaining to any opportunities for maximizing organizational efficiency through the design or realignment of enterprise-wide reporting responsibilities.
• Works with departmental leaders to help properly document and satisfactorily resolve any matters pertaining to personnel conflicts in a manner that preserves individual respect and integrity, advances organizational goals, and minimizes the risk of external challenge.
• Maintains all personnel files and records in a manner that adheres to all external reporting needs and facilitates proper and timely responses to authorized requests for personnel information by governmental and regulatory agencies.
• Provides guidance and counsel to the General Manager, as requested, on matters regarding pay rates to ensure that wage levels are established at a fair and competitive level to advance overall organizational objectives and wage parity for jobs of similar skill level within the context of overall labor availability.
• Works with departmental leaders to ensure that proper job descriptions are created to accurately document job responsibilities and skill levels needed to satisfy organizational objectives and appropriately price the cost of requested resources.
• Implements and monitors department standards, guidelines, and objectives.
• Hires, motivates, evaluates, and directs human resource staff to ensure that team members receive adequate information, guidance, and resources to accomplish established objectives.
• Monitors and evaluates work of all reporting positions and functions to ensure proper planning for short and long-term strategies, including budgeting, staffing, planning and goal setting; ensures quality departmental analyses and recommendations.
• Establishes and maintains department objectives, standards, procedures, and budget in accordance with company policy to ensure the proper management of the department.
• Advises and directs departments in matters pertaining to training, development, and employment to ensure the highest level of expertise for department planning and decision-making.
• Consults with management on issues pertaining to policy execution and team member conduct to ensure the safeguarding and fulfillment of company values, beliefs, and mission per objectives.
• Communicates with management staff to maintain consistent procedures, guidelines, and practices in all areas of disciplines; informs management of potential liabilities and problems.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Move around all work areas effectively and efficiently.
• Apply common-sense understanding to carry out instructions furnished in written, oral or graphic form.
• Deal with problems involving several concrete variables.
• Work periodically under conditions of extreme urgency (creating higher levels of job stress).
• Work 45 hours or more per week, which includes weekends and holidays.
• Promote an environment that results in Spokane Tribal Members feeling a sense of pride, commitment, and desire for a career with Spokane Tribal Casinos.
• Commit to coaching, teaching, and developing Spokane Tribal Members.
• Commit to treating all team members fairly and consistently holding team members accountable to all policies and procedures.

JOB QUALIFICATIONS

• Four-year college degree from an accredited university required.
• Minimum of 10 years working in a Gaming capacity.
• Minimum of five (5) years working in a hotel capacity.
• Must have a minimum of eight (8) years in a high-level HR Management role.
• Proficient in the knowledge, application and interpretation of all state and federal employment laws, Americans with Disabilities Act, Employment, Training, Compensation, Benefits (including current health care laws and regulations), and Team Member Relations.
• Additional knowledge of and experience in risk management and labor relations helpful.
• Thorough knowledge of general business practices, strategic planning, and organizational development.
• Demonstrated knowledge of organizational structure and ability to articulate an example of a traditional "functional" structure for a small hypothetical gaming enterprise.
• Demonstrated ability to remain calm and professional when assisting in the resolution of organizational conflict.
• Broad knowledge of all facets of gaming and related operational activities preferred.
• Proficient in office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and Power Point.
• Proficient in the application of HRIS software widely utilized in the gaming and hospitality industry.
• Excellent verbal and written communication skills.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, the Executive Director of Human Resources has the following responsibilities related to compliance with laws and regulations:

• Employment is contingent on receiving and maintaining adequate licensing, including any required gaming license (Class C Gaming License issued by the Spokane Tribal Gaming Commission).
• Must learn and ensure policies and procedures are being followed per the departments' Internal Controls.
• Must adhere to the Spokane Tribe Casino Employee Handbook and ensure staff is following policies and procedures.
• Must adhere to our customer service standards by providing excellent customer service.
• Must interact with Guests and other Team Members in an upbeat and friendly manner.
• Attend required training sessions offered by the Spokane Tribe Casino.
• Perform the duties described in compliance with local laws and regulations.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino.
• Take the necessary steps to ensure minors are not encouraged or permitted to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco products.
• Uphold high standards of ethical behavior, demonstrate an understanding of the impacts of problem gambling, and have knowledge of the Casino's programs to address problem gambling.

ADDITIONAL INFORMATION

• All team members are required to submit to a pre-employment drug test, and at random following employment.
• The Spokane Tribe Casino reserves the right to hire according to its Indian preference policy.
• All positions are subject to a 90-day orientation period.
• Applications are available at the Spokane Tribe Casino Human Resources department.
• For additional information, contact the HR Office: 1-877-786-9467.
• E-MAIL: javier.delarosa@spokanetribecasino.com