Client: LISTEN Community Services

Position Title: Executive Director

Website: www.listencs.org

Location: Lebanon, New Hampshire

Reports to: Board of Directors

About LISTEN Community Services

LISTEN Community Services’ mission is to provide services and support to meet the critical needs of Upper Valley individuals and families. For over 50 years, LISTEN has been on the front lines in the region providing vital support for people facing financial hardship. They are members of our community—our own neighbors—who have exhausted all resources and struggle to purchase necessities such as groceries or heating fuel. Since its founding, the organization has been a key leader in coordinating multiple comprehensive social services and has grown to serve 25 towns across VT and NH.

LISTEN’s mission has always been important; today, it may be more so than ever before. The demand for help with assistance such as food, housing, and utility assistance is now at an all-time high. The staff speak every day with individuals and families who are unable to make ends meet and connect them with a variety of resources. They are passionate about making sure that those who are the most vulnerable—seniors, families, people working two or even three jobs—can move forward, rebuild, and thrive.

LISTEN’s primary programs:

• Address food insecurity through our free food pantry and community dinners,
• Ensure people can avoid eviction through housing assistance and stay warm and safe with electric and fuel assistance,
• Provide gently used clothes and household goods with thrift store vouchers, and
• Coordinate other personalized services to support clients’ efforts to become self-sufficient.

These services are offered year-around, in addition to general service coordination, client counsel, and referrals. LISTEN also operates four separate thrift stores in Canaan and Lebanon, NH and White River Junction, VT. We are the largest resource in the region where shoppers can purchase quality, affordable second-hand items.

LISTEN’s impact is a direct result of our community’s support. The service programs are funded by individual contributions and grants and supplemented by the sale of donated goods in our stores. The thrift stores are dependent on local donations of housewares, clothing, electronics, furniture, and more. In addition, volunteers offer a variety of assistance across our programs and stores.

Position Purpose

The Executive Director of LISTEN Community Services is responsible for effectively managing strategic priorities and operations of multiple community service programs, three thrift stores, 80 employees and a $6m annual operating budget. This includes personnel management, development and fundraising, community education and public relations, program oversight, and facilities management. Demonstration of proven leadership, strong emotional intelligence and depth in team building as part of a diverse, equitable, and inclusive cultureisessential.

Strategic Leadership

• Own and lead the mission, goals, strategic plan and annual plan of LISTEN.
• Continually evaluate LISTEN programs to ensure consistency with the mission and goals.
• Work with the Board to recommend program policies, changes and service goals.
• Initiate collaborative efforts with other local agencies to ensure the coordination of community services.

Personnel Management and Administration

• Oversee and coach the Senior Management Team, consisting of the Programs Director, Retail Director, Development Director, Accountant, Human Resources Manager and Facilities Manager, including measurement of results on an annual basis.
• Oversee recruitment, hiring, training, evaluation, recognition, promotion and termination.
• Monitor recruitment, placement and recognition of agency’s volunteer staff.
• Ensure that established personnel policies and operating procedures are communicated to and followed by employees and volunteers.
• Encourage and provide training opportunities for staff.
• Ensure staff serves the public in an appropriate and professional manner.
• Lead organizational commitment to Diversity, Inclusion, Equity and cultural awareness, and personally participate in DEI and cultural awareness initiatives and training.

Financial Management

• Provide sound management of LISTEN’s financial resources within budgetary guidelines.
• Ensure that all of LISTEN’s financial activities are accurately recorded and tracked.
• Develop the annual budget for the Board’s consideration and approval.
• Provide monthly financial reports to the Board, including budget vs actual, forecast, etc.

Community Outreach, Development and Fundraising

• Ensure that the community knows and understands LISTEN’s mission, human services programs and unique thrift-store based funding model.
• Promote community participation in LISTEN’s mission.
• Be the face of LISTEN by meeting with and presenting to local civic/service organizations, schools, businesses, faith groups and donors.
• Raise the visibility of LISTEN’s mission and activities through consistent marketing and communication efforts.
• Work with the Development Director to define and implement a 7-figure annual development program, including solicitation of 5- and 6-figure gifts from major donors.
• Develop relationships with key donors and community leaders.
• Ensure complete and timely submission of grant applications to foundations, public entities and private individuals.
• Enable Board members to participate in the cultivation of donors.
• Work with the Governance Committee to both prepare and publish the agency’s annual report and plan the annual meeting.
• Represent the concerns of clients, customers, and donors to the staff and the Board.
• Provide timely and informed responses to any criticisms or complaints.

Property and Equipment Management

• Ensure that LISTEN properties are safe, accessible, and present a positive, professional image to the community.
• Make recommendations to the Board for major changes in facilities or equipment needed to meet agency needs.
• Oversee negotiations for property and equipment purchase, lease or donation to ensure that interests of all parties are protected.

Board Support

• Communicate clearly and consistently with Board members to ensure that the Board is able to make informed decisions about LISTEN policies.
• Maintain active involvement with Board committees by attending meetings and providing suggestions, recommendations, information and reports as needed.
• Prepare and present an “Executive Director’s Report” for each Board meeting.
• Perform other tasks at the direction of the Board of Directors.

Qualifications and Skills Desired:

• Bachelor’s degree in Human Services Administration or related field, MBA or master’s degree in Human Services, Public and/or Nonprofit administration preferred.
• At least ten years of administration of human services or Nonprofit administration, including supervisory experience.
• Demonstrated ability to develop and implement a long-range strategic vision.
• Proven ability to achieve financial, operational, and development targets.
• Proven ability to communicate, engage, and rally teams around a shared vision from front line to community to Board.
• Demonstrated experience in augmenting workforce capacity and development by fostering an effective, stimulating, and compassionate workplace environment.

Gallagher, Flynn, & Company, LLP has been retained to conduct this search. Interested candidates may apply by sending a resume and cover letter to Dan Lyons, Managing Director, HR Consulting. While we appreciate all interest in this exciting opportunity, only candidates most closely aligned with our search will be contacted.

Disclaimer: What is listed above is representative of the position's responsibilities but is not meant to be an exhaustive list. Responsibilities may change during employment at the company's discretion. Gallagher, Flynn & Company, LLP, and our client do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factors.

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lebanon, NH 03766: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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