SSA Group at Birmingham Zoo is looking for an Event Sales Coordinator to join our Catering Team!

SSA: Built by family for families, SSA activates the moments between the experiences.

Event Sales Coordinator

Are YOU the perfect addition to our team? We are looking for the following:

This position has three main areas of focus:

• Support the Event Staff with all office administrative duties, including running client payments, internal invoicing, and weekly reporting.
• Handle the sales and pre-event coordination of all basic internal events, overnights, and childrens birthday parties.
• Responsible for detailing booked corporate events by effectively communicating with event clients.

Specific Responsibilities:

• Answer calls and direct them appropriately.
• Become proficient in the use of Caterease event software, follow procedures as set by the Sales Director, and always quality control any data that is inputted.
• Work professionally and respectfully with all vendors, clients, and other departments who may be involved in the event process.
• Prepare for and attend the weekly sales meeting, having completed any of your action points from the previous meeting.
• Collecting and processing all client payments for office.
• Responsible for internal invoicing between SSA and the client.
• Ensure coordination of promotion material, ticket printing, and written agreement development is done in a timely manner for all event and ticket clients.
• Plan, upsell and detail functions with corporate event clients including: space requirements, times, equipment, menus, themes, decorations, etc.
• Knowledge of menu planning, including the ability to guide selections and services.
• Communicate with corporate event clients to make appropriate decisions on items such as timeline, menu, room layout, etc., coordinate logistics, and collecting final payment.
• Ensure client contact and event information is accurately inputted into software on a daily basis.
• Respond in a timely manner, with availability and appropriate information, to all requests. Respond to client requests in a timely manner and take action to ensure client satisfaction.
• Maintain a strong, positive relationship with the client.
• Professionally troubleshoot any issues that arrive prior to or during the event.
• Other projects as assigned by management.
• Support all other departmental needs as requested from time to time by management.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

Vocational and Technical Skills: Word, Excel, phone etiquette, and computer skills.

Interpersonal Skills: Must be willing to work as a team, communicating with their own department, suppliers, and other departments of the location at all times. The job holder must have a confident yet assuring manner with clients at all times. Excellent oral and writing communication skills are required in order to make any client experience a success. The job holder must demonstrate the ability to remain flexible in a fast-paced environment and ability to work varied hours/days, including nights, weekends and holidays, as needed.

How to Apply: All applicants must submit cover letter and resume.

PPE (face mask, gloves, apron) will be required for all shifts, Job duties will require individual to lift up to 15-35lbs and be on feet for long periods of time, please discuss with interviewing manager if accommodation is needed

Please inquire for full job description.

Position is Part-Time/flexible or Full-Time (as posted), with hours available based on season and operational need. Hours may be Full-Time during season given location, please confirm with hiring manager.

Position wage is hourly, dependent on experience

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Apply today!

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a familys sense of love and dedication. We dont just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

This job opportunity is classified as a medium exposure risk job: include those that require frequent and/or close contact with (i.e., within 6 feet of) people who may be infected with SARS-CoV-2, but who are not known or suspected COVID-19 patients. In areas without ongoing community transmission, workers in this risk group may have frequent contact with travelers who may return from international locations with widespread COVID-19 transmission. In areas where there is ongoing community transmission, workers in this category may have contact with the general public (e.g., schools, high-population-density work environments, some high-volume retail settings). Workers must comply with location specific vaccination and testing requirements.

All California Residents: By clicking the "APPLY NOW" button and submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). The English Notice is linked here, and the Spanish Notice is linked here.

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document linked here for more information. By clicking the "APPLY NOW" button and submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.