SUMMARY STATEMENT

The Enrollment Assistant provides customer service to students, parents, HCC faculty and staff, and the general public. This person is also responsible for counter, phone and electronic communications to assist with admissions application processes and disseminating information while making referrals to other staff when needed. This position may also have responsibilities with processing and scoring of selection admissions program applications.

ORGANIZATIONAL RELATIONSHIPS

A. The Enrollment Assistant reports directly to and is responsible to the Director of Admissions and Enrollment Management.

B. The Enrollment Assistant coordinates most closely with Retention and Registration, Student Financial Aid, Finance, the Registrar, IT, potential students, staff, Nursing and Health Sciences faculty.

ESSENTIAL DUTIES

A. Admissions Support:

1. Provide strong customer service on the front line; assists with answering telephone calls and electronic communication inquiries for prospective students and visitors; makes referrals to the appropriate AEM staff or HCC office when needed; ensures timely and accurate information.

2. Processes student applications through Ellucian Recruit (college’s CRM) and Datatel, the College's administrative software system.

3. Responsible for receiving, reviewing, filing/imaging documentation; works with various admissions application, residency, citizen status and other ques/workflow processes that determine student tuition type.

4. Processes all changes in student data including name, address, and residency/student type.

5. Processes and enters admissions information related to pre-college standardized testing, high school transcripts, etc.

6. Processes readmit applications.

7. Other duties as assigned.

B. Oversee or provides assistance with individual and group tour scheduling; facilitate tours as is needed.

C. Oversees or helps with the processing and scoring of all Health Science and Nursing selective admissions program applications.

1. Maintains academic program spreadsheets and acts as either the main scorer or secondary scorer.

2. Assigns numeric value to completed program requirements; calculates a final score.

3. Stays current on academic program changes and ensures all admissions documents are accurate.

4. Responds to inquiries from prospective selective admission program students.

5. Processes required applicant documents, including testing scores and transcripts.

6. Resolves customer service issues; provides referral to Director as is appropriate.

7. Changes academic program code for students who accept admission into and pay deposit for selective admission programs.

EDUCATION AND EXPERIENCE

Associate degree preferred, prior work experience in data entry and/or direct customer service experience preferred.

SKILLS AND ABILITIES

Ability to deal tactfully and equitably with students and visitors of varying socio-economic, ethnic and cultural backgrounds; excellent interpersonal and verbal skills; proficiency in computer applications such as Word and Excel; experience in integrated database systems preferred; minimum keyboard skills of 40 wpm; ability to work independently and accurately under pressure, and make decisions in accordance with established policies and procedures. Ability to lift ten pound boxes.

WORKING ENVIRONMENT

Normal office environment with frequent interruptions. Flex schedule needed to address needs of day, evening, and weekend students; office hours between 8:30am – 6:00pm Monday-Thursday and 8:30am-4:30pm Friday. Select Saturdays and extended evenings as needed for College events.

APPLICATION DEADLINE

This position is considered open until filled. Applications will continue to be accepted until the position is filled and considered closed.

Hagerstown Community College is committed to the recruitment, selection, hiring and retention of a diverse workforce.