End-User Computing (EUC) Manager Job at Gallagher
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
Position Summary :
This role is responsible and accountable for EUC (End-User Computing) for GB employees and contractors alike, as it relates to ensuring IT hardware, as well as EU instructions, are provided to promote end-user satisfaction and day one productivity. Initial focus is on building a team, processes, and reporting to support equipment and software access for new hires, as well asset capture of departing employees ultimately taking ownership of end-to-end lifecycle of GB assets. Responsible for collaborating with GB IT, central corporate IT, vendors as well as HR to drive continuous improvement of user experience.
Essential Duties and Responsibilities:
Ideal skill set:
Required:
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Additional Information
Position Summary :
This role is responsible and accountable for EUC (End-User Computing) for GB employees and contractors alike, as it relates to ensuring IT hardware, as well as EU instructions, are provided to promote end-user satisfaction and day one productivity. Initial focus is on building a team, processes, and reporting to support equipment and software access for new hires, as well asset capture of departing employees ultimately taking ownership of end-to-end lifecycle of GB assets. Responsible for collaborating with GB IT, central corporate IT, vendors as well as HR to drive continuous improvement of user experience.
Essential Duties and Responsibilities:
- Forecasting short-term and long-term end-user equipment needs and ability to satisfy demand
- Improving new hire asset provisioning as well as equipment for established employees
- Coordinate asset return processes for terminating employees
- Defining/Refining standard equipment bundles to simplify ordering process
- Defining safety stock levels and supporting processes
- Improving employee (especially new hire) provision timeliness, training and support
- Ensuring adequate user testing of new desktop solutions and creation of supporting documentation
- Building and managing the EUC support team including training, career development and customary managerial responsibilities
- Collaborating with central IT support team
- Defining performance metrics and targets and implementing a performance management processes to use objective and subjective data to drive continuous improvement
- Effectively collaborating with IT, HR and GB business owner stakeholders to accomplish duties
Ideal skill set:
- Previous Managerial experience a plus.
- Collaborative - Builds partnerships and works collaboratively with others to meet shared objectives.
- Manages ambiguity - Operates effectively, even when things are not certain or the way forward is not clear; self-starter.
- Organizational savvy - Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
- Big- and small-picture oriented - Easily navigates from strategic to tactical in a world with many moving parts, stakeholders, and activities
Required:
- Bachelor's Degree
- OR: High school diploma or equivalent and 7+ years related experience
- Strong written and verbal communication skills
- Able to work with internal and external customers.
- Strong customer service skills.
- Able to work in a team environment.
- Interested candidates must submit an application and resume/CV online to be considered
- Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
- Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Additional Information
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