Description

The Lead Program Specialist is responsible for day-to-day mission integration employee support program activities.

RESPONSIBILITY LEVEL:

Implements and may provide input into strategic goals for organization and the mission integration employee support program. Responsible for day-to-day mission integration employee support program activities. Assesses employee needs and assists in the development of individualized solutions. Collects and analyzes data measuring program performance or employee progress. Conducts research, evaluates data, and reports on findings, supporting the development and implementation of policies, procedures, and programs. Has familiarity with the budget, may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months – 2 years.

PRINCIPAL DUTIES:

1. Assess employee needs to determine nature and degree of support and services required. Provide counseling and guidance in areas not limited to: Career exploration and goal setting, mental health, self-advocacy, transportation access, housing stability, healthcare, financial empowerment, problem-solving, community resources, and others which may affect employment. Assists on development of individualized solutions for employees and follows up as needed.

2. Develop working relationships and collaboration with colleagues across Goodwill business units who are similarly focused on Mission programs, human resources, career advancement, community outreach, and supports for individuals.

3. Maintain working knowledge of applicable community resources and provide necessary referrals as needed.

4. Maintains accurate and timely records related to program services and other measures/metrics.

5. Maintains confidentiality, safeguarding information as needed.

6. Leading and Developing Talent: May partner with coworkers to advance their development.

7. Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

8. Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.

9. Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization.

10. Community Engagement: Champions Goodwill’s community engagement initiatives. Aware of Goodwill’s community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.

11. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 5 years’ experience.

2. Experience in one or more of the following is desired: Social Services, Employee Support Services, Human Services, Human Resources, Learning and Development

3. Incumbent must be able to obtain and maintain a Life Coach Certification, financially supported by Goodwill, from accredited program.

4. Knowledge of community resources and how they can be employed to benefit employees and participants.

5. Proven track record of building and maintaining strong relationships while maintaining confidentiality

6. Excellent verbal, written and interpersonal communication skills.

7. Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word, SharePoint and Teams).

8. Travel throughout Goodwill territory. Must have transportation to attend meetings and events.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Milwaukee, WI 53225: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Milwaukee, WI 53225

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