Position Summary:

The Emergency Services (ESS) Program Assistant is responsible for providing a continuum of care for shelter guests assigned to her during their residency at the Center for Women and Children. This includes assisting with intakes, providing supervision and support, and assisting the case managers with various program elements during afternoon, evening and weekend hours.

Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Qualifications:

To perform the essential functions of this position successfully, an individual must demonstrate the following competencies:

Essential Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The Program Assistant will mediate disputes and give counsel and guidance to guests when needed using scripture as the basis for all discussions. She will record the incidents and communicate information promptly to the Case Managers and Program Director.

2. The Program Assistant will be responsible for managing linens and getting beds ready for new intakes.

3. The Program Assistant will work with the team to manage and distribute donations to guests as needed.

4. The Program Assistant will effectively and accurately navigate the database system to manage guest data in a timely manner.

5. The Program Assistant will work with Case Managers and the Program Director to plan, facilitate and supervise activities including transportation to appointments.

6. The Program Assistant will participate in weekly ESS Team meetings and CWC staff meetings.

7. The Program Assistant will perform other administrative or programmatic tasks as assigned by the Program Director.

Work Environment:

The ESS Program Assistant must be able to carry out the required job duties in a fast-paced Christ Centered environment that is grace-based, trauma informed, and strengths focused.

Physical Demands:

To perform the essential job functions of the ESS Program Assistant position, a candidate must be capable of performing many physical functions including:

1. Walking short distances with the ability to ascend and descend ten flights of stairs.

2. Physical dexterity sufficient to type and operate standard office equipment.

3. Physical ability to perform normal office functions with the endurance to remain standing for long periods of time.

4. Strength to lift office supplies and equipment up to 20 pounds.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at the discretion of the employer (WM).

The ESS Program Assistant must be able to:

1. Read, write and interpret written documents

2. Communicate effectively with guests, co-workers, community partners, and volunteers

Required Education and Experience:

• HS Diploma or the educational equivalent
• Experience working with women and children who may have experienced substance abuse, mental health concerns, trauma, domestic violence or homelessness

Preferred Education and Experience:

• Experience with mentoring and discipleship of women who have experienced trauma and/or homelessness

Background Investigation and Drug Testing:

Statement of Conflict of Interest/Confidentiality

This position requires both a conflict of interest statement and a confidentiality statement.

Supervisory Responsibilities:

The ESS Program Assistant may be responsible for providing task supervision of interns and volunteers.

Expected Hours of Work:

This full-time position is typically staffed throughout the week with some evening and weekend hours required. Schedules are assigned at the discretion of the Director or Program Director and may change at any time with or without advance notice.

Travel:

Local travel between Wheeler Mission locations.

Wheeler Mission Ministries is a 501 (c)3, charitable, non-profit, Christian organization. As such, we exercise our legal rights as it relates to discrimination because of an exemption from the prohibitions contained in Title VII of the Civil Rights Act of 1964, as amended (1991), concerning religious discrimination in employment. It is the policy of Wheeler Mission Ministries to grant equal opportunities for employment to all qualified individuals without regard to race, color, ancestry, age, gender, national origin, disability, veteran status, military service, or any other legally protected status.