Our Mission:

Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive. We advocate, educate and lead the way to social change.

Summary of Cornerstone

Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org.

Diversity and Inclusion:

We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.

Cornerstone Benefits:

Health care, paid time off, 13 paid holidays which includes employee birthday, retirement savings with up to 4% match after 1 year, basic life insurance free to employees, long term disability free to employees, and paid parental leave after 1 year.

EEO Statement:

Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer

Range : $17.48 – $22.63 Hourly

POSITION DESCRIPTION:

The Emergency Services/Call Center Hotline (ES/CC) Relief Advocate position provides overnight coverage for Cornerstone’s 24/7 services. This position is responsible for providing advocacy, support, and information to victims/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime through two of Cornerstone’s programs; 1) our 24/7 Emergency Services Shelter; and 2) our Day One Call Center. The ES/CC Advocate will be on call and available to fill in overnight shifts throughout the week.

• Emergency Services Description: The relief Advocate will be responsible for providing support to victims/survivors accessing Cornerstone’s 24/7 shelter, hotel, crisis line and walk-in services. This position is also responsible for maintaining a welcoming, safe, clean, accessible, and inclusive environment for persons and families we serve.
• Day One Call Center Hotline Description: The relief Advocate will be responsible for responding to victims/survivors via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis (MPLS) Hotline. This is an essential position within the Day One Network and utilizes the innovative practices of relationships, process, and technology to provide immediate and low-barrier access to safety and services for victims/survivors.

Education and/or Experience:

Advocate II: Bachelor’s degree in psychology, social work, or human service-related field or equivalent experience in a social services field. Three or more years of experience providing direct crisis response services to individuals is a plus.

Advocate I: Associates degree in psychology, social work, or human service-related field or equivalent experience in a social services field. Three or more years of experience providing direct crisis response services to individuals is a plus.

Hours/Schedule: This position will not be scheduled for regular shifts but is on-call to fill overnight shifts for 24/7 services. Opportunities are available to pick up varying extra shifts to fulfill a minimum of at least 16 hours a month unless otherwise approved by a supervisor. The ES/CC Advocate relief staff must have the ability to work on-call flexible hours including evenings, weekends, and holidays.

Qualifications and Key Skillsets:

• Ability to remain calm and survivor-centered with those experiencing crisis and trauma.
• Broad knowledge of resources and systems which interface with victims/survivors (v/s) of violence and the skills to work in both a team and individual setting.
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices comprehensive of the impact of domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime on adults, children/youth, and the community.
• Understanding of the human services delivery system with an emphasis on serving diverse, marginalized and/or underrepresented communities.
• General understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
• Ability in assessing, deescalating, and communicating in a calm, trauma-informed way with participants in crisis.
• Good written and interpersonal skills with the ability to work with v/s, concerned persons, and community partners in a friendly, cooperative, and professional manner.
• Enthusiasm for learning and commitment to enhancing skills through training, and coaching.
• Ability to work flexible and varied hours including evenings, weekends, and holidays
• Preferred 40-hour sexual assault certification or the ability to complete training within 6 months.
• Knowledge and aptitude with Microsoft Office, client databases, and other related forms of technology.
• Valid driver’s license, automobile insurance and reliable vehicle (Valid Driver’s License and auto insurance must be on file with HR).

Direct Services

Emergency Services Responsibilities

• Provides crisis line support and assesses with victim/services what services they are currently seeking, inclusive of information, safety planning and resources. Offers referrals through Cornerstone’s continuum of services when appropriate and/or utilizes the Day One process, as necessary.
• Responds professionally to Law Enforcement Intervention contacts via email or over the phone and follows-up with the victim/survivor within an hour.
• Welcomes new participants into the shelter/hotel by processing new intakes, informing them of available services, and providing guidelines for shelter living.
• Provides participants at exit, departure surveys, additional safety planning, and/or resources.
• Provides participants with emergency transportation, basic personal/household supplies, and food.
• Assists participants with accessing internal and external resources inclusive of transportation, basic needs, and interpreter services as requested.
• Supports participants with basic living skills such as cleaning, meal preparations, and caring for children.
• Assists Emergency Services (ES) Primary Advocates, as assigned, in providing advocacy, support, resources, and referrals for participants.
• Assists in cleaning apartment areas after exit of a family utilizing the Cleaning, Safety and Maintenance Checklist. Washes and dries all house linens as needed.
• Maintains office files with updated and sufficient forms for intake and exit.

Day One Call Center Hotline Responsibilities

• Responds to victims/survivor or others contacting the Day One Crisis, Crime Victim Support, and Minneapolis hotlines via phone, chat, text, and info/safety emails.
• Collaborates closely with General Crime Victim Services team in providing information, support, and referrals for victims of crime outside of domestic violence, sexual assault, and sex trafficking/sexual exploitation.
• Actively listens and assesses with contacts/participants what they are currently seeking for services, information, and support. Provides referrals through the Day One system, 211, community and system agencies, and/or CAS’ continuum of services when appropriate.
• Maintains a consistent, highly professional working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, social services, and other agencies involved in assisting victims/survivors.

Overall ES/CC Responsibilities

• Maintains professional and confidential survivor-centered, trauma informed and culturally responsive support, advocacy, information, and safety planning for victims/survivors
• Stays apprised of participant, program, and organizational activities, procedural/policy changes, updates, and general information by reviewing emails, program logs, and CAS Connect/TEAMS staff pages.
• Utilizes available learning opportunities/tools during down time including readings, webinars, and other forms of materials to enhance learning and skills.
• Participates in the training and mentoring of new staff, volunteers and/or students as assigned.
• Assists walk-in participants with support, information, and referral as the need arises.
• Maintains a welcoming, clean, inclusive, and safe environment.
• Other overnight and shift responsibilities as assigned by supervisor.

Administrative Responsibilities

• Assures data entry is completed accurately in Apricot database and other tracking methods.
• Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/cons.
• Completes other documentation as assigned by supervisor.

ORGANIZATIONAL EXPECTATIONS

• Promotes Cornerstone Advocacy Service’s (CAS) mission & philosophy.
• Displays high ethical and professional standards.
• Commitment to diversity, equity, and inclusion through learning, training, and dialog.
• Attends supervision, staff meetings, and trainings as required.
• Participates in internal CAS committees and represents CAS on external committees based on interest/assignment and approval by supervisor.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way.

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