Smith Dental Care is hiring an Eligibility Specialist at our Dental Scheduling Center location. We are a dental practice with soon-to-be 6 clinical office locations, open 7 days a week.

Smith Dental Care is a company that prides itself on excellent customer service. Our goal is to make our patients feel cared for and welcome. We can teach job skills, so we look for candidates who are supportive, passionate, and always willing to learn. Though we have many offices and departments, we are all one team and growing like wildfire. If you would like to grow in a career at Smith Dental Care, we encourage you to apply!

Website: csmithdental.com

Duties You Will Learn to Do:

• Maintain patient demographic information and data collection systems.

• Verify insurance eligibility for dental insurances for upcoming appointments by utilizing online websites or by contacting the carriers directly.

• Review patient deductibles and/or copays and enter them into the billing system for all clinic locations to access.

• Coordinate with the call center regarding scheduling errors.

• Assist the clinical front desk staff and call center staff in understanding carrier websites and verification of eligibility.

• Answer questions from patients, clerical staff, and insurance companies.

• Work in conjunction with the billing department to ensure clean billing.

• Adhere to all HIPAA guidelines/regulations.

• Performs miscellaneous job-related duties assigned.

Qualifications:

• Minimum 1 year of relevant experience and/or training, or equivalent combination of education and experience

• Proficient in computers and relevant software applications and practice management technology

• Possession of strong problem-solving skills and sound judgement

• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals

• Knowledge of customer service principles and practices

• Strong organizational skills

• Punctual

• Willing to learn

• Excellent communication

Benefits:

• Medical

• Vision

• Dental

• Voluntary Short-Term Disability, Hospital, Cancer and Life Insurance plans

• 401(k) with employer match

• Paid time off

Job Type: Full-time

Pay: $13.69 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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