To protect the health and well-being of our members, employees and community, CareOregon requires all employees to be fully vaccinated against COVID-19 or have an approved medical or religious exception as a qualification of employment.

Candidates who receive an offer of employment by CareOregon, must provide proof of COVID-19 vaccination or submit a medical or religious exception request, which will be evaluated in accordance with CareOregon’s standard accommodation process.

Position Title: EHR/Clinical Technology Specialist

Department: IS/Infrastructure

Title of Manager: IS Production Support Manager

Supervises: Non-supervisory

Exemption Status: Non-Exempt

Requisition ID: 22965

General Statement of Duties:

This position provides support to clinical users of the Electronic Health Record (EHR) system and coordinates with Information Services on other clinical technology activities for CareOregon. Core functions include operational support, data reporting and review, and user education. This position also serves as the organization’s primary liaison between the IS/Infrastructure Department and clinical areas.

Essential Position Functions

Operational Support

• Work with clinical management to develop and coordinate effective data workflows, policies and procedures.
• Organize, assist and coordinate activities of clinical software application projects to ensure project goals are accomplished within the prescribed time frame.
• Maintain familiarity with all of CareOregon’s applications with a focus on clinical applications for primary care EHR.
• Gather and synthesize clinical best practices in relation to electronic health records.
• Track internal feedback, recommendations, and areas in need of enhancement; work with management to prioritize needs.
• Partner with Information Services to provide technical support and testing during system upgrades.
• Function as a change agent in support of the clinical information system applications to ensure it is adequately meeting end-user needs; seek to make improvements as needed.
• Make recommendations to support decisions for new clinical systems and technology programs that meet organizational standards and requirements.
• Provide a clinical perspective to assist in evaluating technology involved with the delivery of the EHR.
• Monitor and identify opportunities for technological enhancements or workflow re-engineering in all clinical areas; work with Information Services to coordinate and support changes.
• Evaluate and address the impact of computer-based systems in the patient care areas.
• Provide input into technology upgrades or decisions in relation to clinical needs.
• Help implement new technology that will benefit patients and staff.
• Partner with Information Services on systems maintenance needs.

Data Reporting and Review

• Develop custom reports and ensure data is presented in a meaningful way.
• Run routine reports; import/export data as needed or requested by leadership.
• Routinely monitor internal usage, dashboards and data integrity.
• Work with management, clinicians, and quality staff regarding areas identified for data correction and process improvement.

Systems Education

• Create and/or utilize product training, documentation, and definitions supporting processes related to the EHR system.
• Provide training, documentation and support to clinicians and other system users as part of the onboarding process, following system upgrades, and ongoing as needed.
• Provide first level support to clinical and non-clinical employees relating to the internal system process, data definitions, and workflow.
• Help communicate maintenance notices and procedures to employees.

Essential Department and Organizational Functions

• Propose and implement process improvements.
• Meet deadlines for completion of workload.
• Maintain agreed upon work schedule.
• Demonstrate cooperation and teamwork.
• Provide cross-training on specific job responsibilities.
• Meet identified business goals that contribute to departmental goals.
• Perform other duties as needed.

Knowledge, Skills and Abilities Required

• Understanding of electronic health record systems and best practices
• Understanding of health data workflows and reporting
• Strong computer skills, including the ability to quickly learn new systems
• Strong verbal communications and coaching skills
• Ability to communicate technical issues effectively with non-technical staff
• Ability to develop and run systems reports
• Ability to organize data in a meaningful way
• Strong attention to detail and problem-solving skills
• Ability to remain calm when under pressure
• Ability to work autonomously and with others, including a high degree of initiative
• Ability to take initiative and utilize innovative techniques and ingenuity
• Ability to work flexible hours (including some on call work), if needed
• Ability to prioritize tasks, work well under pressure and meet deadlines
• Ability to manage telephone calls with a professional demeanor
• Ability to stay focused, organized and solve problems
• Ability to use good judgment, personal initiative and discretion
• Ability to adhere to organizational standards, policies and procedures

Physical Skills and Abilities Required

Cognitive and Other Skills and Abilities

Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.

Education and/or Experience

Minimum 3 years’ experience providing EHR support to clinical staff required. EHR administration experience preferred.

Working Conditions

• Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):

• Inside/office Clinics/health facilities Member homes

• Other_________________________________________

• Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.
• Equipment: General office equipment
• Hazards: n/a

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment

Veterans are strongly encouraged to apply.

Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.