Brief Job Summary
This position is responsible for supervising and participating in the activities of the emergency dispatch center and works in coordination with the Director on corrective action. This position assists with planning long-term objectives, coordinating projects and recommendations for preparing annual budget(s). This position maintains, inspects, benchmarks performance, and schedules maintenance/repair on equipment, software and hardware vital to emergency operations of the 911 communications center. Job Responsibilities
~ Manages department personnel, equipment, software, and operations in the absence of the Director.

~ Investigates, documents, and recommends actions related to complaints or requests for change from stakeholders, outside agencies, and the public.

~ Oversees and/or conducts state-required QA/QI program.

~ Oversees planning and implementation of assessment centers for interviewing, hiring, and onboarding newly hired personnel.

~ Oversees the training of department personnel to ensure compliance with state and federal guidelines.

~ Serves as the department"s Terminal Agency Coordinator; conducts monthly audits of logs and bi-annual agency audits; schedules credentialing classes; performs background checks on newly hired personnel.

~ Serves as point-of-contact for external agencies, departments, attorneys, and public requests for records or information; prepares documents, logs, and recordings for public release; prepares documents, logs, and recordings as required by subpoena or investigative agency needs.

~ Prepares and submits the annual 911 expense report.

~ Compiles and documents various PSAP statistics for monthly, quarterly, and annual reports.

~ Maintains and updates agency standard operating guidelines.

~ Maintains the CARE (Call Reassurance) programs for subscribers.

~ Administers the county mass notification system and county informational notification online software, system introduce, and training.

~ Serves as on-call point of contact on rotating schedule.

~ Performs related duties.
Minimum Qualifications
~ Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
~ Possession of or ability to obtain and maintain certification in all Quality Improvement/Quality Assurance discipline in order to oversee the QI/QA program.

~ Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require five to ten years of related experience.

~ Possession of or ability to readily obtain a valid driver"s license issued by the State of North Carolina for the type of vehicle or equipment operated.
~ Possession of or ability to obtain a general instructor certification to oversee the Training Program.

~ Possession of or ability to readily obtain DCI/NCIC certification.
Knowledge, Skills and Abilities
Knowledge and Skills Required - ~ Knowledge of regulations governing Public Safety Answering Point operations.

~ Knowledge of computers and job-related software programs.

~ Knowledge of emergency telecommunication systems and related software, including telephone, radio, and CAD systems.

~ Knowledge of relevant local, state, and federal regulations and guidelines

~ Knowledge of NCIC/NCDCI policies and procedures.

~ Knowledge of records retention and release guidelines.

~ Knowledge of the geography and road system of the county.

~ Knowledge of management and leadership techniques and procedures.

~ Knowledge of employee training and certification policies and procedures.

~ Knowledge of county personnel policies.

~ Skill in supervising and training others.

~ Skill in the operation of standard office equipment.

~ Skill in dealing with the public.

~ Skill in interpersonal relations.

~ Skill in maintaining records and preparing reports.

~ Skill in problem solving.

~ Skill in oral and written communication.
Complexity/Scope of Work
~ The work consists of varied management, emergency communications, and supervisory duties. Strict regulations combined with having to work with a variety of stakeholders contributes to the complexity of the position.

~ The purpose of this position is to assist in directing the county"s communications operations. Successful performance contributes to the safety of community life and property.
Disclaimer
Application Special Instructions


Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.