**Sharp Energy** Great benefits, competitive pay!

Position: District Manager

Location: Pocono Lake, PA

This job contributes to Sharp Energy’ success by leading district operations within an assigned service area to create and maintain the Sharp Energy experience for our customers and partners. The district manager is required to regularly and customarily exercise discretion in managing the overall operation of the district within the assigned service area. In particular, a majority of time is spent developing district staff and management talent, overseeing the district’s management workforce, making management, staffing and operating decisions, ensuring district-wide customer satisfaction and service quality, managing each aspect of the district's financial performance, and managing safety and security within the district. Responsibilities include, but are not limited to, managing a sales force and district operations, controlling expenses, employee compensation and payroll budgets, handling personnel issues, accounting, customer accounting and fuel inventory.

The District Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce and time wisely in order to achieve maximum results. Ensure that all departments within a district safely perform their functions to achieve strategic operational and profit goals while providing assurance of compliance with applicable legal codes, industry standards and corporate philosophy. The District Manager will exhibit and participate in Chesapeake Utilities Corporation's CHOICE Vision, Mission and Values, regarding external customers, internal departments and co-workers.

Primary Responsibilities:

• Responsibilities and essential job functions include but are not limited to the following:
• Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
• Develops the district staff and management team within the district to deliver legendary customer experiences.
• Drives the implementation of company programs by motivating and supporting the staff and management team within the district to develop and implement action plans that meet operational and organizational objectives.
• Manages through unusual events to keep district operating to standard.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Sharp Energy.
• Plans, identifies, communicates and delegates key responsibilities and practices to the staff and management team to ensure smooth flow of operations within the district.
• Reviews district environment and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the staff and management team to take action and achieve operational goals.
• Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
• Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
• Monitors and manages district-wide management staffing and compensation levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements.
• Utilizes existing tools to identify and prioritize communications and filters communications to the staff and management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the district level. Supervise all district employees, including but not limited to, the Service Manager, the Delivery Manager, the Customer Service Manager, and the Sales Representative(s).
• Assign duties to employees as required.
• Monitor and evaluate employee performance of all district staff.
• Prepare, review and monitor district financial capital budgets.
• Monitor and review monthly operating expenses.
• Monitor and review monthly sales volumes.
• Prepare projected capital expenditure requirements.
• Monitor all aspects of financial performance.
• Perform on-going operational analysis via data reporting.
• Monitor and review various reports to include but are not limited to: overtime summary, run out summary, lost customer reports, customer gain reports, tank inventory reports, liquid inventory reports, delivery efficiency reports, miscellaneous management reports and appliance inventory.
• Participate in developing customer retention & new customer programs
• Prepare certain bid quotations.
• Monitor and manage retail propane pricing and rates
• Monitor and manage customer gain and loss
• Ensure that Sharp's commitment to quality customer service is instilled in all employees and business practices.
• Monitor all district personnel's quality service skills, making recommendations for improvement as necessary.
• Deal with customers with more difficult problems utilizing superior customer service skills.
• Ensures compliance with safety regulations.
• Conduct monthly safety meetings as required.
• Review and approve all district incident investigation reports.
• Provide leadership to all district personnel.
• Actively participate and support all CHOICE programs.
• Monitor and provide timely reporting of employee performance within the guidelines of the process.
• Maintain positive employee relations.
• Participate in company, industry and community activities, which serve to enhance the company's image.
• Accept participatory roles in various organizations.
• Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervises all employees in the district. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems under the direction of the President of Sharp Energy.
• Manages or supervises employees in various district departments. Is responsible for the overall direction, coordination, and evaluation of this unit. Also directly carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include;
• The recruitment, interviewing and hiring of the most qualified people to meet the district's needs.
• Conduct orientation, train and coach the staff in execution of daily tasks and to maximize operational performance.
• Responsible for all employee activities to include employment, compensation, labor relations, training and development, discipline and/or termination.
• Interview job applicants; both internal and external, review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications and compensation.
• Prepare and maintain employee job documentation, and employee evaluations
• Recommend, develop and schedule training and development courses.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Oversee compliance of the district staff with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the district by assisting with required audits.
• Help solve problems that affect the district's service, efficiency, and productivity.
• Any other tasks as assigned from time to time.

EDUCATION and/or EXPERIENCE

• PC experience mandatory, Management experience necessary
• Excellent customer contact skills. Excellent supervisory skills. Collection techniques. Strong organizational skills. Minimum 2 years accounting experience. Operation of at least PC programs (Excel; MicroSoft Word.) Public speaking ability.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.

Experience

• 3 - 5 years: Related Work Experience

Education

• Bachelors or better

Behaviors

• Team Player: Works well as a member of a group
• Thought Provoking: Capable of making others think deeply on a subject
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)