JOB SUMMARY

The General Manager is responsible for the execution of retail store sales, operations and responsibilities, in order to deliver consistent, positive, industry leading customer experiences and drive profitable top line sales. This will be accomplished by ensuring that all responsibilities are executed with the underlying commitment to Ascend Wellness Holdings and its subsidiaries' values, supporting our customers and our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Recruit, hire and staff the dispensary by recruiting top talent with a diverse set of skills among candidates.
• Coach, develop and maximize the success of all associates.
• Coach to drive desired behaviors across all roles.
• Ensure onboarding and continued training and education is delivered.
• Analyze key business metrics, create action plans and gain buy-in from the team.
• Ensure team communication, leading weekly managers meeting and monthly team meetings.
• Effective P&L management by driving sales growth, along with managing expense budgets, including deposits and accounts receivable.
• Direct workforce management activities.
• Direct inventory activities resolving all discrepancies in accordance with state law.
• Oversee operational execution, ensuring all policies and procedures are being followed.
• Ensures all technology solutions are working and functioning as designed.
• Ensure loss prevention / security policies and practices are being followed.
• Become an expert in all cannabis state-specific rules, regulations and laws. Execute and enforce compliance, according to state laws.
• Develop and drive proactive internal compliance controls and processes.
• Ensure all employees are up to date on regulatory changes.
• Foster positive and productive relationships with key regulators, inspectors and law enforcement personnel.
• Ensures all required State, and Company sanctioned reports and audits are executed on time.
• Lead a consistent focus on customer loyalty and creating emotionally engaging customer experiences.
• Ensure visual standards are set in accordance with company direction.
• Direct the implementation of customer engagement strategies.
• Coordinate and partner with management to drive the success of promotions and loyalty program.
• Oversees and signs off on product buys from our wholesale partners.
• Ensures the website and live menu are up to date and maintained to the brand standard.
• Leads and champions change and innovation in a fast-paced environment.
• Other duties as assigned by the Management Team

SUPERVISORY RESPONSIBILITIES:

This position has supervisory responsibilities, including but not limited to:

• Manages and motivates staff (including hiring, firing, performance management and recognition duties).
• Train, direct and appraise staff.
• Create daily work schedule(s) for proper employee utilization
• Plan and organize workload and staff assignments.
• Issues written and oral instructions; assigns duties and examines work for correctness and conformance to policy and procedures.

COMPETENCIES:

• Demonstrated success managing single or multiple location(s) P&L responsibility.
• Knowledge of or a willingness to learn state specific cannabis laws and regulatory compliance.
• Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook & PowerPoint.
• Must have the ability to manage and prioritize multiple projects and meet deadlines.
• Must have excellent interpersonal skills as well as a friendly and outgoing
• Must possess excellent conflict resolution skills and ability to manage difficult or emotional situations.
• Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational
• Observes and adheres to regulatory, safety and security procedures.

EDUCATION, EXPERIENCE, ELIGIBILITY and TRAINING:

• Must be 21 years of age or older.
• Bachelor's degree (B.A. / B.S.) from a four-year college / university; and over five years' experience of multiple location leadership experience, leadership in a high-volume retail sales environment or equivalent combination of education and experience.

EEO STATEMENT:

Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences, and does not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.

Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.