Rhinehart is part of Parkland USA and the Parkland Corporation family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across the United States, Canada, the Caribbean region and the Americas. As Parklanders our purpose is energizing people and business to get them where they want to go. We’re a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster.

Position Title: Dispatcher

Compensation: Salary is dependent upon review of qualifications and experience.

Location: Ogden, UT

Key Responsibilities:

• Coordinate and administer all Gas and Fuel traffic functions related to freight delivery. Responsible for all incoming, outgoing dispatch phone calls daily
• Records customer orders, dispatches the order to the Drivers, provides BOL (Bill of Lading i.e.: Pink Slip) to the Administrative team for further processing. Ensure customer orders are correct. Monitors key performance data to anticipate customer service problems, opportunities and risks.
• Coordinates deliveries and orders to keep Drivers within the daily hours allowed by the DOT (Department of Transportation)
• In the event of a fuel shortage and a blanket Driver exemption notification is provided by the State to exceed the daily hours, Dispatcher would assist with disseminating deliveries to Drivers to meet customer needs and communicates with management and the Safety Department to ensure Driver safety
• Coordinates with Drivers to resolve any issues, problems or concerns that arise in transit or during delivery
• Decides and disseminates solutions to meet and satisfy customer needs
• Coordinates with Management, Drivers, and Customers to fulfill customer orders
• Report problems with supervisor in a timely and accurate manner and follow-up to ensure resolution
• Monitors GPS units on the trucks to assist in processing customer orders effectively and efficiently and use location in the event of an emergency to locate driver and trucks
• Scheduling all inbound and outbound trucks daily
• Maintains a viable relationship with truck drivers and customers to ensure needs are always met
• Handles all requests, orders and complaints from customers daily. Provides accurate accident, safety and various other related reporting as required
• Performs and assumes other duties and responsibilities as may be required by immediate supervisor
• Demonstrates safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Parkland USA's policy and procedure
• Ensures confidentiality of data collected and stored are maintained
• Expected to set priorities and meet deadlines. Employee is responsible for planning and carrying out assignments, resolving conflicts that arise, informing and coordinating with others as expected. Employee is accountable for ensuring the technical accuracy of their work and maintaining good working relations, both internal and external to Parkland USA. Self-direction and motivation are also expected

Qualifications and Skills:

• 1-3 years' experience working in a petroleum fuel environment or transportation of dangerous goods
• Bachelor's Degree in Operations Management, Supply Chain or a related field preferred
• Previous experience in Dispatch preferred
• Knowledge of transportation act and fuel safety along with transportation and experience preferred
• Strong Microsoft Office Suite skills

We Offer:

• Medical with a great wellness program that includes up to $2200 per year in HSA contributions, Dental, Vision, Company paid life insurance, LTD, STD;
• 401k with generous company match;
• Paid time off;
• Great working environment!

We thank all candidates in advance for their interest, however only those being considered will be contacted.

Parkland USA is an Equal Employment Opportunity Employer.

Parkland USA is committed to equal employment opportunity for all persons. All employment decisions at Parkland USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. It is the policy of Parkland USA to provide Equal Opportunity Employment to all qualified disabled veterans, individuals with disabilities, and protected veterans who are employees or applicants for employment.