Dispatch Coordinator Job at Walgre Transport Inc.
Walgre Transport is a trucking company with terminals in Canada and USA. We are looking for Dispath coordinator for our Daleville, IN location.
Primary Activities:
- Check drivers in every morning and state what zip/area they are checking in at
- Full Screen and Dispatch incoming orders from customers via telephone or email
- Book loads with Broker contacts or utilize load boards to ensure drivers are able to stay moving.
- Respond promptly to customer/drivers inquiries
- Ensure that issues are resolved both promptly and thoroughly.
- When handling an issue, keep the driver informed and updated.
- Utilize the standby list to coordinate loads with the drivers who have checked in and are ready to be dispatched.
- Communicate and coordinate with internal and external departments regarding dispatch, customer service, and drivers.
- Call Driver on OTR order and ask them what their ETA for delivery is and inform the Broker/ Receiver as well as our customers
- Excellent written and verbal communication skills.
- Sound judgment and critical thinking
- Excellent organizational skills and attention to detail.
- Ability to work in a team environment in high-pressure situations
- Must be skilled in multi-tasking
- Experience in customer service
Job Type: Full-time
Salary: $13.00 - $14.00 per hour
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Daleville, IN 47334: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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