Who We Are:

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.

Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.

And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Auctane's Values

The Customer is our mission.

Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.

We work with the best people.

We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.

We only play offense.

We're on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this we move with urgency, take risks, and are determined to ship solutions quickly.

We expect exceptional outcomes.

We are a rapidly growing company with intent. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.

We are direct and authentic.

We have a genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable to what we commit.

About the Team:

The Product team is a business and technology organization responsible for driving the vision and direction of the company's products and features. We meet with upper management to shape the roadmap of planned future changes to our products, create clearly-defined requirements documents that describe what those changes are, and work closely with our technology teams to ensure those changes are implemented correctly. The Product team interfaces with every department within the company, as well as with our customers.We define, launch, analyze and maintain the company's slate of industry-leading features and programs.

About the Role:
The Director of Product Management will be responsible for leading the product management function for Auctane's e-commerce shipping brands such as ShipStation, ShippingEasy, and ShipEngine. You will be responsible for release planning, prioritization, reporting, and facilitating multiple product roadmaps to drive customer excellence. This includes the monetization of both new and existing products such as insurance, pricing, wallet, and/or returns to simplify the shipping experience for merchants.

The Director of Product Management will be responsible for overseeing the development and execution of product strategy, from concept to launch. You will lead a team of Product Managers and work closely with cross-functional teams including Engineering, Design, Sales, Marketing, and Operations. They are responsible for understanding our users and their daily work. Building on deep empathy, you will collaborate closely with designers, engineers, analysts, data scientists, senior management, customer, partners, and other cross-functional team members to propose, ship, and refine delightful products while achieving business objectives. You will leverage prior experience and deep understanding of customer needs to create the best fulfillment experience for Auctane merchants and partners.

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Be Doing:

What We Are Looking For:

• Bachelor's degree from an accredited college/university or equivalent years of experience.
• Ten or more (10+) years of relevant product management experience.
• Five or more (5+) years of people management experience.
• Two or more (2+) years of working under Scaled Agile Frameworks preferred.
• Professional experience with eCommerce, insurance, shipping carriers, product catalog, product information management, product listing engine, or dropshipping preferred.
• B2B/SaaS product experience preferred.
• Experience partnering with engineering and design to define, build, and maintain products which are critical to growth, engagement, and retention.
• Experience working within agile teams (epics, capabilities, user stories)
• Experience with rapid experimentation, increasing conversion, and reducing churn.

What will Make You Stand Out:

• Strong focus on customers – you find a great deal of satisfaction in knowing users, who they are and what they do, but most importantly, why they do the things they do.
• Proven ability and track record with developing and maintaining collaborative relationships - people want to work with you again.
• A growth mindset.
• Exceptional decision making skills.
• Strong understanding of the leading solutions and providers of eCommerce.
• Proven track record of launching new features and functionality.
• Able to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.
• Ability to identify new opportunities within partnerships.
• Strategic thinker with the ability to understand our market and products.
• Passion for great user experiences.
• Exceptional analytical and fact-based problem solving skills.
• Excellent presentation skills, including developing presentation content and public speaking.
• Superior multi-tasking and time management skills.

The Tech:

• Strong proficiency in Google and Microsoft business products
• Strong proficiency in Atlassian products including JIRA and Confluence.
• Proficiency with roadmapping tools like Productboard preferred.

Travel Requirements:

• Approx. 10% - This role may require periodic domestic travel to subsidiary companies and partner meetings

Additional Positon Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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