SUMMARY OF POSITION

Ensures the everyday activities of the chamber run smoothly. Coordinates the efficient utilization of the chambers resources and facilities in a cost-effective manner. Manages the following functions directly: facilities, mailroom, visitor centers, human resources, insurance policy management, emergency management and information technology.

ESSENTIAL FUNCTIONS

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  Develops, improves, and implements operation plans to meet chamber organizational goals.
• Manage human resources department with the assistance of the Human Resources Manager to ensure all payroll, evaluation, benefits, handbook, and other functions related to this area are managed in an effective and efficient manner.
• Manage information services department with the assistance of the IT Manager, to ensure the chamber is up to date on all IT related needs and functions. Continually seek to improve the organizations efficiencies related to technology and provide outstanding customer service to staff for their IT and AV needs.
• Supervise activities of airport visitor center and the on-site visitor center (Oak Street) with the assistance of the Oak Street and Airport Visitor Center Managers. Make sure visitor service is exceptional and outstanding at all locations, and that the facilities are kept updated and clean. Work with managers to ensure appropriate staffing needs are in place.
• Manages facilities with the assistance of the Facilities Manager. This includes facilities maintenance, landscaping, cleaning, electrical, furnishings, and overall building upgrades through a thorough action plan.
• Manages mailroom activities with the assistance of the Facilities Manager, maximizing resources to ensure that chamber mailings, visitor databases and related activities are handled in a manner that maximizes resources.
• Coordinates and develops a comprehensive emergency management plan for the organization.
• Manages all insurance policies and needs for the organization, including annual policies, as well as management of the Certificates of Insurance needed throughout the year for special events.

COMMUNICATIONS

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  Strong communication and interpersonal skills with leadership, all employees, and visitors, including responses to electronic communications.
• Ability to work well with others.
• Excellent written and verbal communications skills.
• Impeccable managerial and interpersonal skills.

PERFORMANCE & ACCOUNTABILITY REPORTING

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  Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
• Relationships with Others: The employee works effectively and relates well with others, including superiors, colleagues, and individuals inside and outside the Chamber. The employee exhibits a professional manner in dealing with others and works, to maintain constructive working relationships.
• Other duties as assigned by the President & CEO.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated extensive knowledge of the Myrtle Beach business community.
• Problem-solving for increasing efficiency and improving processes.
• Expert knowledge of efficiency, product, and safety standards.
• Expertise in handling vendor and partner relationships, including contracts, agreements, and procurement processes.
• Strong knowledge and understanding of operations management, human resources, IT, and emergency management planning.
• Experience with management of a visitor center or front desk operation.
• Must embrace and demonstrate a Continuous Improvement approach to problem solving and process enhancement.
• Must possess and demonstrate a collaborative, team-oriented approach to conducting the operations of the chamber staff.
• Strong analytical and problem-solving skills. Strong interpersonal skills essential.
• Superior verbal/written skills and presentation skills. Good punctuation, spelling, grammar and attention to detail a must.
• Course work/seminar attendance in human resource management and emergency management preferred.
• Ability to manage multiple projects, while meeting established timelines and schedules in a fast-paced environment.
• Requires a highly organized and disciplined individual who will ensure timely follow up with senior staff and employees.
• Ability to work strategically and collaboratively across departments.
• Effective, versatile and action oriented.
• Proven track record of effectively interacting with senior management.
• Ability to manage staff and to work successfully with members, chamber staff, board of directors, and general business community.

PHYSICAL DEMANDS

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  Prolonged periods at a desk and working on a computer.

EDUCATION/EXPERIENCE

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  This position requires a bachelors degree with an accredited college university and six (6) years of senior management experience with a chamber preferred.
• In lieu of a degree, a minimum of 12 years experience with aspects of human resources, facilities management, visitor center management and IT, preferably in the not-for-profit industry, is required.
• Be proficient in Microsoft Office, including but not limited to Outlook, Word, Excel, PowerPoint.

Normal working hours are 8:30 am to 5:00 pm Monday through Friday. Working hours may be adjusted depending on the needs of your department and/or the Chamber.