About Chick-fil-A:

We are an organization that strives for excellence and desires to create a remarkable experience for our guests and our team. We have a reputation for developing Chick-fil-A Operators and Chick-fil-A Corporate Staff. We have launched many of our directors into successful careers as Chick-fil-A Operators in places like Wisconsin, Illinois, Minnesota, Texas, California, Georgia, South Carolina and North Carolina. We accomplished this through our leadership development program that emphasizes personal growth and allows directors to play a pivotal role in the influence and decision-making of a multi-million dollar business.

As an Operations Director in our stores, you will be working with one of the top leadership teams in the company. We have been honored with awards for sales growth, profitability, guest experience, quality, and expense management strategies. We strive to focus on innovation, recruiting high performing leaders, and upholding uncompromising standards.

Overview:

The Operations Director is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many people attracted to this position desire to become a Chick-fil-A Operator, run a small business, develop leadership skills, or pursue a long-term role within our local stores. We are recruiting for a results-oriented individual who desires to be part of a successful business and team.

Responsibilities:

• Uphold yourself and empower others to serve with care and excellence with the goal of being the most caring Chick-fil-A in Raleigh

• Assist in building team culture and morale

• Work alongside Operator and Operating Partner to achieve year goals

• Coach and develop Assistant Directors and Team Leaders

• Utilize the “Performance Evaluation” document for providing feedback to Team Leaders, Team Members, and Assistant Directors

• Enforce the “Disciplinary Point System” and follow up with disciplinary action form when needed

• Ensure proper Chick-fil-A training and standards are taught and maintained

• Lead monthly Team Leader meetings to discuss key performance metrics, develop leaders, and communicate relevant business needs and information

• Maintain and strive for an excellent Health Inspection Score and Chick-fil-A Food Safety Score

• Keep store in like-new condition through equipment and facilities maintenance including communicating necessary repairs

• Ensure that Deloitte Quality Visit results in greater than 92%

• Ensure a balanced profit approach through intentional focus on labor, food cost, and Incremental Profit Opportunity (IPO)

• Maintain Top 20% ratings in “Overall Satisfaction” of Customer Experience Monitor (CEM)

  • Maintain 82% or higher in five key categories of Operational Excellence (Order Accuracy, Taste, Fast Service, Attentive/Courteous, Cleanliness)

• Partner with Human Resources Director to interview and select top talent

• Build talent pipelines within the team, recognizing and developing individuals with leadership potential

• Create and communicate daily schedule based upon sales projections

  
  

Qualifications:

• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis

• Set goals and motivate a team towards achieving those goals

• Proven ability to recognize strengths and passions in others

• Desire to develop people of all ages and skill levels

• Ability to work in a fast-pace, high volume environment

• Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills

• Customer service oriented

• Proven leadership skills

• Desire to grow and be developed as an individual

• Strong business acumen

• Proficient multi-tasking and time management skills

• Proven ability to drive an area of business and achieve significant results with minimal supervision

• Computer proficiency including e-mail, Microsoft Suite Applications, and data analysis reports

• ServSafe Certification (classes provided pending employment)

  
  

Additional Information:

This role requires a two-and-a-half-year commitment. Expected to work varying hours including early mornings and late nights. There is an expectation to work an average of three Saturdays per month. The position is based on a 45 hour/week.

Experience:

1-3 years of leadership experience

Bachelor's degree preferred

Benefits:

• Competitive salary

• Potential monthly bonus due to store performance

• Paid vacation time (on accrual basis)

• Health insurance

• 401k eligible after 1 year

• Paid leadership training and development opportunities

• High Emphasis on work-life balance

  
  

If interested in applying, please provide the following items:

• What are you looking for in your next position?

• What attracts you to our organization?

• What is one of the best decisions you have ever made?

• What is your plan for the next 5 years?