Desktop Support Technician

Bringing smiles is what we do at TTEC.. . for you and the customer. As a Desktop Support Technician
working on-site , you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Do you have a passion to help others solve issues? Want to learn and grow your own knowledge in
various IT fields? In this role, you'll be the hero for all forefront associates as you will help navigate and
deliver basic IT support daily. In doing so, you'll be exposed to many different IT scenarios, perfect for
growing your own tech expertise and becoming well rounded with information. Your great listening
skills and ability to read between the lines will allow you to find the route of the associates' problem and
translate it to an IT solution. You'll report to the Desktop Support Manager. You'll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support.

During a Typical Day, You'll

• Proactively recognize, translate, and resolve technical issues affecting agents on site through

• Comfortable monitoring and prioritizing ticketed requests based on status, updates and

• Provide user level technical support by installing, configuring, maintaining and troubleshooting

• Bridge an end-to-end resolution during the help ticket life cycle while performing administrative

• Work to resolve issues over zoom by walking the associate through troubleshooting processes

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies
build engaged, pleased, profitable customer experiences powered by our combination of humanity and
technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message,
text, and video chat with millions of customers every day. These exceptional customer experiences start
with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to
building a diverse and inclusive workforce that respects and empowers the cultures and perspectives
within our global teams. We aim to reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. We make it a point to make sure all our employees feel
valued, belonging, and comfortable being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from different vantage points and for you
to bring value to the table in your own unique way.
#LI-On-Site

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