Region:
Colorado

Location:
Aspen

Information Technology Deputy Director
*Up to $3,000 Sign On Bonus May Be Available*
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The application must be filled out completely; stating "see resume"_ anywhere in the application, is not an acceptable substitute for a completed application._
Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer
Job Title: Information Technology Deputy Director
Department: Information Technology
Classification: Exempt
Hiring Range: $46.90 - $52.76
Salary Range: $46.90 - $70.35

Position Summary: Responsible for working with the Information Technology Director, managing IT operations and strategic oversight for the City’s Information Technology Department consistent with the organization’s values and mission statement.
Supervision Exercised and Received: Position works under the general supervision of the Information Technology Director. Exercises direct supervision over the IT Support Supervisor.

Essential Job Functions:
Management

• Supports and assists in overall management, direction, mentoring, coaching, supervision and coordination for Information Technology Department operations and special projects in order to carry out the City goals, objectives, programs, and priorities for information technology services.
• Works with management, customers, City staff, IT Director, and IT staff exploring the feasibility and impact of implementing computer and communications related technology in the City. Assesses technical feasibility and impact upon existing resources, evaluates alternatives, and makes recommendations for overall strategy, implementation priorities, and specific hardware and software products.
• Makes recommendations regarding hiring, discipline, termination or advancement of employees. Schedules employees, assigns work, and monitors progress; guides, trains and develops employees in the accomplishment of their duties and professional growth; writes and conducts evaluations.
• Ensures IT policies, standards, guidelines, operating procedures, and best practices are followed; oversees cybersecurity trainings, policies and procedures.
• Partners with departments in the management of tools and resources for the city intranet, city website and virtual work options.
• Manages the city’s technology repair and replacement program. Oversees the repair and replacement plan and procedures, purchasing of equipment.
• Conducts operational IT staff meetings focusing on overseeing IT Projects.
• Assists the IT Director in Leadership Meetings, Council work sessions, and Council meetings, representing the Department.
• Assists in directing the activities of the entire IT Department and serves in the absence of the Director.
• Assists IT Director with the oversight of 24x7x52 support and continuity of service.

System Implementation and Support

• Recommends and establishes standards and procedures for the implementation and operation of network and departmental computer, communications and phone systems. Works with customers to establish system implementation priorities. Consults with customers to determine how IT can support their implementation of technology solutions.
• Assists in the development and management of the IT governance and IT strategic plans.
• Provides project management for major network implementations including alternative analysis, RFP development and evaluation, implementation scheduling, and quality assurance.
• Provides technical support as needed.
• Ensures that operating procedures, standards, and guidelines are followed; assists with cyber security standards and guidelines.

Financial Management

• Works with customers and the IT Director to develop, present the Information Technology Internal Service Fund.
• Assists with management of the Information Technology Plan and the associated long range capital budget.
• Consults with department directors on technology budget needs, meeting or updating IT strategic plan, forecasting funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and ensure alignment within an IT governance structure.

Staff Supervision

• Manages and coordinates the team providing customer support. Establishes team goals, strategies, and priorities. Monitors and evaluates team and individual performances.

Customer Support

• Oversees desktop support activities and priorities and the work order system along with A/V assistance, telework virtual tools and telecommunication managements. Manages and evaluates IT customer service metrics.
• Works with other IT staff in a team approach to providing customer support services. Accepts requests for service, determines appropriate response, troubleshoots problems, refers problems to appropriate individuals for solution, follows up to assure problems have been resolved, and maintains service records.
• Ensure IT staff availability to address urgent technology-related needs outside of regular business hours.
• Coordinates planned time off with IT Director.

City Organizational Values

• Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.

Other duties as assigned.

Core Competencies:
Displays the following key competencies and behaviors in the overall job performance to include knowledge, skills and abilities:

• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges.
• Communication : Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.

• Policies and Regulations: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Team Building: Works to build and maintain high performing teams to includes appreciating differences and reinforcing a sense of belonging.
• Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.
• Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems and considers solutions.
• Business Acumen: Demonstrates understanding of business processes, objectives, and goals.

Minimum Qualifications:
Education: Bachelor’s degree from an accredited college or university with major course work in computer science, information systems or a related field.
Experience: Four years professional information technology experience including two years supervisory and project management experience. Experience with fiscal structure and environment of government agencies, preferably at the local government level.
Technical Knowledge: Must be proficient in the following areas:

• Cybersecurity
• Microsoft desktop applications and Microsoft servers
• Software-as-a-Service (SaaS) applications
• Telephone and voice services
• A basic understanding of computers and networking
• Knowledge of electronic equipment, computer hardware and software, including applications and programming.

Licenses & Certifications:
Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date.
NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.
Preferred Candidate: Has experience in the specific technologies currently utilized by the City, experience working with elected officials, professional certifications in Microsoft and Cisco, and/or a Master’s degree in computer science, management information systems or related field.
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
Position Type and Work Hours:

• Regular full time, hours may vary.
• Evenings/Weekends frequently (weekly) will be required depending on department needs and special projects.
• Ensure IT staff availability to address urgent technology-related needs outside of regular business hours.

Work Environment:

• Indoors: Office environment.
• Outdoors/Off-Site: Meetings, trainings, and site visits at a variety of city facilities and areas.

Physical Demands:
Visual Acuity: Ability to bring objects into focus.
Balancing: Maintaining equilibrium.
Bending: Bending or position oneself to move an object from one level to another.
Carrying: transporting or moving an object.
Crouching: Bending body downward and forward by bending leg and spine.
Climbing: Ascending or descending stationary objects.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Kneeling: Bending legs at knees to come to rest on knee or knees
Lifting: Moving objects weighing no more than 40 pounds from one level to another.
Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for at least 1 hour.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Walking: Ability to move to traverse from one location to another.

NOTE: Currently, due to the COVID-19 pandemic, City professional staff may be required to work on site and or partially remote.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Pay: $46.90 per hour

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