San José Clean Energy, or SJCE, is San José’s local, not-for-profit electricity supplier operated by the City of San José’s Community Energy Department. Since 2019, our dedicated and motivated team has provided clean energy for residents and businesses at competitive rates, while also offering community programs, local benefits, and increased transparency and accessibility. San José Clean Energy serves more than 350,000 customers and has a peak load of almost 1 GW. SJCE is responsible for purchasing over 4,500 GWh of electricity annually and has an annual operating budget of over $300 million. Serving our community with respect and integrity is at the core of what we do. Joining our team means that you will be making a big impact and in the forefront in the fight against climate change. SJCE plays an important role in meeting San José’s ambitious goal to be carbon neutral by 2030 and in implementing Climate Smart San José, the City’s climate action plan. SJCE centers equity in its drive to provide clean, renewable energy at competitive rates and provide local benefits. Since inception, SJCE has sprinted ahead to now provide 60% renewable and 95% carbon-free energy in our base product and has contracted to add over 550 MW of new solar, wind, and battery storage to the grid. SJCE’s low carbon energy supply is foundational as we work to meet the electrification goals outlined in Climate Smart San José. For more information about San José Clean Energy, please visit: www.sanjosecleanenergy.org.

The Community Energy Department is seeking an experienced Deputy Director to oversee Customer Account Management, Marketing, and Communications functions for the Department. This position reports to the Assistant Director of Community Energy and will be responsible for account management and billing services, business development, customer relations, community engagement, marketing, and communications. This position oversees all account management functions for approximately 50,000 commercial customers and 300,000 residential customers to ensure high quality customer service. The Deputy Director is an integral part of the Department’s executive team.

The Deputy Director will have responsibilities that include the following:

• Lead SJCE’s account services team, developing and maintaining relationships with commercial customers such as large tech companies as well as small businesses.

• Forecast SJCE’s annual revenue plan and achieve targets by tracking electricity usage by customer class and cash collections and coaching the team to provide high quality customer service.

• Lead SJCE’s rate-making recommendations and implementation of new rates

• Oversee customer communications regarding rates and billing issues.

• Oversee all internal and contracted services for data management, billing services, and the customer call center.

• Oversee staff to liaise with PG&E and customers to resolve all customer issues and ensure that the department is providing excellent customer service.

• Oversee all press releases and external relations. Serve as a liaison with the media and community groups to ensure the department is responsive to community concerns.

• Oversee all department marketing strategies and communications including, print, social media, enewsletters, and the department’s website.

• Provide direction, guidance, and review of community outreach plans as well as business development plans to support customer retention and improve cost-effectiveness.

• Oversee support of the Clean Energy Community Advisory Commission and engage commissioners on rate recommendations, power supply choices, and customer programs as well as other issues impacting the Department.

• Provide leadership and collaborate with staff in the Department, the City Manager’s Office, Finance, Intergovernmental Relations, and the City Attorney’s Office to achieve Department and City objectives

• Collaborate and build contacts with external stakeholders, including CalCCA, other CCA staff, regulatory agencies, community organizations, and the public to ensure SJCE’s services meet Department objectives and the needs of our customers and community.

The approved annual salary range for this position is $140,154.56 - $226,257.20. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidate’s qualifications and experience.

To apply for this exciting opportunity:

https://www.sanjoseca.gov/home/showpublisheddocument/93224/638073015927531522

or visit the City of San Jose’s employment website:

https://www.sanjoseca.gov/your-government/departments-offices/human-resources/employment/apply-for-a-job-4903

Job Type: Full-time

Pay: $140,154.56 - $226,257.20 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• San Jose, CA 95113: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in San Jose, CA 95113

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