Reporting to a Transaction Processing Supervisor, the Transaction Processing Associate is responsible to work on various Transaction Processing projects. These projects involve researching, analyzing and updating consumer information utilizing different systems. Qualified candidates will bring a positive approach to meeting the high demands of a busy work environment. This position will provide open enrollment transaction support.

Primary Duties and Responsibilities:

• Consistently display a professional attitude towards Conduent employees, Consumers, Access Health, DSS and activities.
• Process all transactions and perform all tasks accurately within the procedural guidelines and without Errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer’s needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Ensure timely completion of tasks, to meet contract guidelines.
• Report to work on time and ready to perform daily responsibilities at the start of your shift.
• Be relied on to accomplish the best possible results and consistently exhibit a Positive Attitude towards all tasks.
• Adhere to Project Site Attendance Policy.

Experience/ Education: College Degree and/or Eligibility Determination/Transaction Processing experience needed.

Required Skills/ Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to Type at least 45 WPM.
• Ability to organize work, set priorities, remain flexible and adapt to change with a positive approach.
• Proficiency (or ability to be trained) with company standard software and PC systems.
• Ability to problem solve through analysis and ongoing feedback.
• Ability to achieve results through knowledge, commitment and attention to detail and to meet established deadlines.
• Ability to work at a sustained pace to meet production rates while producing quality work.
• Must be detail oriented and possess the ability to detect, document and correct quality issues.
• Ability to work with limited direction after initial training.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, machines, or controls; and reach with hand and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting.
• Overtime, days, evenings and some weekend hours. Extremely fast pace.

Job Type: Full-time

Salary: $18.51 per hour

Schedule:

• Overtime
• Weekend availability

Ability to commute/relocate:

• East Hartford, CT 06108: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Data Entry: 1 year (Preferred)

Work Location: One location

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