Working Title: Customer Svcs Specialist
Job Class: Customer Service Specialist
Agency: Minnesota State

• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/15/2023
• Closing Date: 06/05/2023
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Ank/Ramsey CC-Coon Rpds-AFSCME
• Division/Unit: MnSCU Anoka Ramsey CC / MnSCU Ank Ram CC Records/Regst
• Appointment Type: Unlimited, Full-time
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday (8:00 am - 4:30 pm)
• Travel Required: No
• Salary Range: $17.33 - $22.70 / hourly; $36,185 - $47,397 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Aministrative Services (Records and Registration)
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

The Records and Registration Office promotes the academic mission of Anoka-Ramsey Community College (ARCC) by providing information to students, faculty, staff and the public. We are a dedicated team that upholds high ethical and professional values in all areas, maintaining accuracy, integrity, and privacy of student records - past, present, and future – by adhering to federal, state, and institutional policies and procedures.

The Customer Service Specialist position serves as the first point of contact for the Records and Registration Office through email, phone and in-person interactions. This position provides accurate Records and Registration information on such topics as enrollment verification, adding/dropping/withdrawing, and incoming and outgoing transcripts. This position also assists students with website navigation, finding and completing appropriate forms, and course registration issues. Providing positive customer service is an essential component to this position.

Minimum Qualifications

• Customer Service skills sufficient to provide prompt, courteous and accurate information regarding the Records and Registration policies and procedures to customers in person, on the phone, and through e-mail
• Word processing skills to prepare memos, letters and other materials that are grammatically correct, in proper format, and free of spelling errors using Microsoft Word or equivalent software
• Knowledge of database management software sufficient to retrieve data and review information
• Data Entry skills sufficient to accurately input data and maintain a high level of attention to detail

Preferred Qualifications

• Demonstrated commitment and success working in a diverse and multi-cultural and multiracial community
• Knowledge of Records and Registration policies and procedures
• Experience using database management software such as Academic Records Student Affairs Application (ARSA), Integrated Statewide Records System (ISRS), Perceptive Content or other similar software
• Knowledge and ability to understand issues around data privacy and maintain a high level of confidentiality
• One (1) year of customer service experience

Additional Requirements

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Sharon Wolfgram at swolfgram@anokatech.edu or 763-576-4212.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 65726, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Sharon Wolfgram at swolfgram@anokatech.edu.

About Minnesota State

We are committeed to responding to the educational needs of our chainging communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment. We recognize and assert the value of inclusion as an ethical imperative and as a necessity for academic rigor, student sucess, and lifelong learing.

Why Work for Us

Anoka-Ramsey Community College (ARCC) is an open-door, comprehensive higher education institution committed to excellence in teaching and learning. ARCC has campuses in both Cambridge and Coon Rapids, Minnesota. Anoka Technical College (ATC) provides innovative career and technical education to help our students and communities live and learn well. ATC is located in Anoka, Minnesota.

The aligned institutions of Anoka-Ramsey Community College and Anoka Technical College (ATC) are members of Minnesota State. With over 100 degree, certificate, and transfer programs across three campuses, ARCC and ATC have served the citizens of the Twin Cities and East Central Minnesota since 1965. Annually, the two colleges (three campuses) serve more than 16,000 learners of all ages and ethnicities as they pursue associate degrees that transfer as the first two years of a bachelor’s degree, or technical and certificate programs that lead immediately to rewarding careers.

We are committed to responding to the educational needs of our changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment. We recognize and assert the value of inclusion as an ethical imperative and as a necessity for academic rigor, student success, and lifelong learning. Our goal is to strive for inclusive excellence in our commitment to preparing all students and employees for success. Our commitment to inclusive excellence seeks to extend beyond academic offerings to meet diverse student interests as well as regional and economic needs.

Our college prides itself in our support for students’ holistic needs. We have many students who are first-generation students, students with disabilities, veteran students, post-traditional students, and students who identify as LGBTQIA. The student population at ARCC is composed of 0.4% American Indian/Alaska Native, 6.6% Asian, 11.7% Black or African American, 5.7% Hispanic of any race, 0% Native Hawaiian/Other Pacific Islander, 63.5% White, and 4.6% multiracial and 19.9% post-traditional students. The student population at ATC is composed of 0.6% American Indian/Alaska Native, 4.8% Asian, 13.9% Black or African American, 5.7% Hispanic of any race, 0% Native Hawaiian/Other Pacific Islander, 66.4% White, and 4.6% multiracial and 47.5% post-traditional students. We are committed to creating a vibrant and diverse community of employees composed of first-generation students, employees with disabilities, veterans, and employees who identify as LGBTQIA. Our employee population at ARCC consists of 16.4% Black, Indigenous, People of Color (BIPOC). Our BIPOC employee population at ATC is 5.5%.

For more information about our colleges, please visit http://www.anokaramsey.edu and http://www.anokatech.edu.

The safety of all members of ARCC and ATC is of vital concern. The Clery Act Campus Crime & Security Report is available to perspective employees at http://www.anokaramsey.edu/about-us/safety-security/ and http://www.anokatech.edu/AboutATC/PublicSafety.aspx. The campus Title IX Coordinator at ARCC is Mike Opoku and can be contacted at mike.opoku@anokaramsey.edu or 763-433-1272.

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.