We are looking for an energetic and fun Customer Support Associate to join us. You will learn a lot. Everyday.

You will become a part of an international team that helps our customers get more value from the product. Your task will be to respond to customer inquiries via in-app chat, email, and video conferencing.

We like to work hard and play hard here. Join us!

In this role, you will:

• Deliver happy experiences to every client you interact with
• Become an expert in PandaDoc and be able to resolve issues our customers have
• Quickly respond to customer inquiries
• Use incident management technologies to register, validate, track, and solve application incidents
• Work closely with our teams globally to deliver world-class customer service

About you:

• Strong written and verbal communication skills
• Experience in Customer Support, or similar Customer Service experience working with CRMs or other tools & programs
• Quick learner
• Analytical mind
• Stress tolerance
• Able to work flex hours; holidays, and weekends

It would be awesome if you had:

• Interest in SaaS and web applications
• Basic knowledge of software development process and system design
• Experience in monitoring technical and/or product metrics
• Great sense of humor
• Fluent in any additional foreign language(s)

Company Overview:

PandaDoc empowers more than 40,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast-scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

Company Culture:

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• An annual personal budget for educational classes, conferences, etc. — anything to further your professional knowledge
• A competitive salary
• And much more!

The annual base salary range for this position is $35K - $48K USD