Customer Support Associate (Part-Time)

Looking to expand and grow your career in customer service, while continually learning in a challenging, fast paced environment?

A Customer Support Associate plays an essential role in building a foundational knowledge at Foley Services in order to maintain client records and ensure customer requests are handled quickly and effectively. Foley allows you to proactively manage your career, supported by excellent online learning technology and the ability to be promoted into other positions quickly.

This position has a REMOTE option - candidates residing in NH, NE, NC, SC, GA, FL, TX, IN, PA & TN welcome to apply!

All candidates residing in CT or MA will be required to work at our office in downtown Hartford.

What are the essential functions of a Customer Support Associate?

• Enter and verify client data in various systems with attention to detail to maintain accurate, up-to-date records
• Make outbound calls to conduct employment verification procedures within company and federal guidelines
• Gather driver information to complete DOT compliance regulation tasks
• Respond to incoming phone calls and emails in a professional and timely manner to deliver a positive customer experience
• Utilize multiple systems with speed and accuracy to execute compliance services
• Ensure prompt and effective processing of client requests by maintaining knowledge of Foley’s services and industry compliance requirements
• Research client issues and provide effective resolution within guidelines established by department policies and relevant government regulations
• Protect company and client information in accordance with company policies and procedures

Requirements

• Able to work within the business hours of 8:00am – 8:00pm EST, Monday – Friday
• Candidates must be available to work a minimum of 25 hours per week
• Strong PC skills, including proficiency in Microsoft Office
• Phone based customer experience preferred

Qualities of Successful Customer Support Associates

• Enjoys phone-based customer service
• Client focused with excellent listening skills
• Problem-solving skills
• Integrity and strong work ethic
• Attention to detail
• Organized, high-quality approach to responsibilities
• Fast learner
• High achiever, driven to succeed
• Self-starter and able to work independently

You will also look forward to

• Pay rate of $15 per hour
• Flexible working hours
• Part-time
• 401k with company match

What We Do, How We Do It

Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.

At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.

Where We're Headed

We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.

What It's Like to Work with Us

Diving deep into a niche industry and becoming an expert . . .

Continually growing and advancing . . .

Making lifelong friends during the process . . .

That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out:

www.foleyservices.com

www.goodegg.io