VitalSource®,is hiring a Customer Success Manager to contribute to our Customer Success team located in United States or Mexico with remote capability.

Works as part of a team to support day-to-day management and support of customers (Institution/Publisher/Reseller), post-sale, within an assigned book of customers. Ensures that all customer needs are met to include; account management, revenue retention or customer content delivery.

Required Qualifications:

• Bachelor’s degree or directly related year-for-year experience
• 2 years account management, customer success, or project management experience
• Proficient in English and Portuguese

Preferred Skills:

• Comfortable speaking and presenting to and in front of clients at all levels, including C-Suite
• Experience owning analysis and developing recommendation
• Experience managing projects through satisfactory completion
• Experience with complex business models
• Strong communication skills
• Ownership mentality
• Comfortable with solution selling across multiple product lines
• Experience within ed-tech preferred but not essential.
• Experience working in a CRM

Key Responsibilities:

• Be the central day-to-day point of communication between customers and VitalSource; communicate and advocate customer needs to internal stakeholders
• Coordinate resources within VitalSource as appropriate to meet the customer’s needs; work productively across functions with all internal stakeholders including Sales, Marketing, Legal, Finance, Product and Development
• Evaluate and monitor the overall health and happiness of the customer, and share meaningful information and customer insights with internal stakeholders

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally—and today we’re also powering new, cutting-edgetechnologies designed to optimize teaching and learning for maximum results. Learn more at https://get.vitalsource.comand follow us on Twitter, LinkedIn, and Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Language:

• Portuguese (Required)
• English (Required)

Work Location: Remote

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