Reports to:

Chief Revenue Officer

Headquarters:

Savannah, GA

Job Location: Remote

Position Summary:

Dental ClaimSupport is looking for a Customer Success Consultant to join our team. Our Customer Success Consultants will work across multiple departments within DCS. You will act as the go between for the Remote Team Member, Team Lead, and the office to ensure success metrics are hit. You will work with the Sales team to help build on the goals of new clients through the onboarding phase and act as the liaison between departments and added services.

In this role, you will manage a client's experience and handle all objections to ensure satisfaction with the client. You will work with sales and operations to better the client experience. Use your business acumen to identify how Dental ClaimSupport’s services could help a business grow.

How the Customer Success Consultant fits in:

You will be part of a growing company ensuring add on services are in the best interest of the client to ensure the revenue cycle management process is fulfilled. You will be working with current clients ranging from one doctor practice to group practices and building out a successful department. As this role matures, we envision a department working in the emerging dental groups industry.

In this role, you will:

• Work collaboratively with Operations, Sales, and Marketing Teams to develop and implement appropriate services to increase the efficiencies of the clients.
• Build relationships with Office Managers, Insurance Coordinators, Dentists
• Bring a positive attitude in times of conflict to ensure the success of the client.
• Schedule meetings with your accounts on a regular basis to ensure success
• Act as a liaison between the company and the client
• Increase retention of clients
• Sell new products & services to current clients
• Leverage relationships to grow the business
• Show the following skills
  • Sales
  • Relationships
  • Time and task management ability
  • Thrives in a customer facing environment
  • Initiative (Proactive)
  • Skillful negotiating
  • Creative critical thinking and problem solving
  • Relationship builder with a team mindset
  • Clear and effective communicator
  • Conflict resolution

Success Criteria:

• Highly communicative with clients to ensure we hit their overall goals
• Offering high level expertise when evaluating a practice’s/client’s needs
• Being able to work with multiple teams to ensure success
• Ability to pivot and prioritize
• Increase client satisfaction and retention
• Work with the clients to build out a program to ensure success
• Being able to work with multiple product managers to ensure client sustainability

Requirements:

• Dental Experience
• High energy and a contagious positive attitude
• Excellent written and verbal communication skills
• The ability and desire to work in a fast-paced and challenging environment
• The desire to meet and exceed measurable performance goals
• The ability to deal with and thrive on objections, rejections, and challenging clients should they arise

Our Company Values:

• Customer Success
• Predictability
• Relational Believability
• Dialed In
• 5 Wins
  • The Dentist
  • The Dental Office
  • The Patients
  • DCS Team
  • Our Community

Compensation

• Annual salary range $75,000

Benefits:

• Health insurance provided
• Vision, and Dental Coverage
• Company matched 401k
• The option to work remotely
• A flexible work schedule
• Paid Time Off
• A culture of learning
• The opportunity to play a key role in a rapidly growing company